SAP ReX – the case of the missing Customer name in Sales Orders
As anticipated in the previous blog “SAP ReX – first customer went live with SAP Retail Execution” here I am to tell something more about the new ways to run implementation projects.
In SAP ReX, a Merchandiser downloads from SAP ECC the Orders linked to all the Business Partners she/he is the Employee responsible as defined in the SAP CRM backend. In other words, for the defined interval (e.g. -180 days / + 90 days), all the sales documents posted in SAP ECC for any of the SoldTo the Merchandiser is defined with the relationship “as Employee Responsible” will be downloaded.
Via customizing, it is also possible to include all the sales documents posted in SAP ECC for any of the ShipTo the Merchandiser is defined with the relationship “as Employee Responsible”
Customer name in Sales Orders
Tapping the Orders icon the list of Sales Orders is presented.
For each Order the first line presents the Customer name or more specifically the SoldTo name.
In some cases, we’ll observe that the first line contains the Customer Code instead of the Name.
“The case“ is common to Sales documents posted in SAP ECC for a certain ShipTo the Merchandiser is defined with the relationship “as Employee Responsible” but at the same time it is not defined with the relationship “as Employee Responsible” for the SoldTo of the Order.
It’s technically interesting to note that the Sales Order download includes Sales Order data but not the related master data attributes.
SoldTo code, ShipTo code and Product code are downloaded and then often enriched locally by the SAP ReX App that presents the different descriptions executing SQL joins with the local copy of the respective master data.
At the end of the day, when you’ll see the Customer Code instead of the Name, return to the home page and tap the Customers icon. I guess you’ll not find there the involved ShipTo but not the SoldTo. 😉