With SAP Quality Issue Management (QIM), a modern and flexible tool is provided in order to manage issues and activities of all kinds and for all industries. It enables easy tracking, analysis and monitoring of issues and related activities – across systems and applications.  Furthermore, SAP QIM supports integrated scenarios by triggering issues from other applications, linking issues with processes in connected applications or by initiating follow-up actions in connected systems during the course of an issue resolution.  Besides standard quality issue resolution, scenarios such as improvement requests and activity management for continuous improvement programs can also be supported.  Thus, SAP QIM is SAP´s new approach to CAPA (corrective and preventive actions) as well as a new approach for manufacturers to address their quality issues and related activities across system borders.

In a typical scenario…


  • A quality issue is detected (e.g. customer, service technician, …)
  • The issue is reported to the issue submitter who enters the issue in the SAP QIM system
  • The issue is forwarded to the issue driver who decides which person should be involved in the issue resolution process (e.g. Sales, Purchasing, Quality Management, …) and assigns tasks to each of the business partners
  • The different partners find the tasks which have been assigned to them in their respective workflows
  • After having processed the tasks, the business partners provide feedback to the issue driver who validates the results. For example, he checks whether the actions taken are sufficient to solve the issue. If yes, he can complete the issue and also do a final validation as an effectiveness check

SAP QIM is ideal for large to midsize manufacturing companies, e.g. with multiple SAP ERP deployments, with the need for a global and consistent quality issue monitoring and tracking system.

Note that using QM in SAP ERP is not a prerequisite for using SAP QIM.

Customer Ramp-up Nominations are open. For more information, see http://service.sap.com/rampup (the nomination form can be found under -> Ramp up programs -> Online Scoping) or contact Lee Gutherman (lee.gutherman@sap.com)

For further information, please refer to the following additional resources:

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  1. Rama Shankar

    Hi Frank,

    Thanks for the informative blogs.

    I am working in a QIM project to build SAP BI reports using custom requirements. Can you please share with me list of internal QIM tables where QIM issues is stored with descriptions. We do not plan to use the standard extractors for BW now but would need few issues / incident details to be extracted into SAP BW to be integrated with SAP EHS data within BW.

    Looking forward to hearing from you.



  2. Erik Rosenslor

    Hi Frank,

    Could you tell a little more about what will go to happen with QM notifications like customer complaint?

    With QIM there is suddenly 2 solutions.

    Will QIM replace the QM notification, or will QIM be the work bench which collect all notifications o how do you see the future for QIM versus QM notifications?



    1. Marko Lange


      the QM notification remains of course and can be further used. However you are right – there is an overlab between QIM and QM notfications but QIM can do more. And these are the enhancements:

      1. Cross sysytem reference capabilities for issues and activities – linking to arbitrary other applications and processes
      2. Monitor and process issues and activities from multiple SAP ERP applications
      3. Considering non-SAP systems
      4. Flexible data model, e.g. attachments at all levels, code hierarchies
      5. Role-based and web-based application, workflow driven
      6. Embedding business logic using BRF+
      7. Easy terminology re-definitin capabilities for use in different industries

      Kind rgds


      1. Erik Rosenslor

        Hi Marko,

        Thanks for the feedback 🙂

        That QIM is an enhancements to an existing installation is something I can see.

        I have not checked the licenses for QIM, but for me it seems that it can be difficult to build a business case with a possitive payback of the QIM license + the cost to implement QIM in a SAP-invironment.

        As a stand alone solution it seems that QIM is a product where SAP has a possibility to compete with non-SAP solutions depending of the price of a SharePoint solutions or whatever they use. But can QIM compete with a SharePoint solution?

        In a complex architecture where the IT landscape consists of several different software solutions I can see some possibilities.

        QIM is still quite new and so far I have only heard about 2 installations world-wide.

        So my question to you: Do you expect there will be a lot of customers for QIM or will the future for QIM be a free add-on to an existing SAP solution or how do you see the future for QIM?


        1. Marko Lange

          Hi Erik,

          QIM license costs are relatively low and in line with the benefit that QIM provides. I am not worried that a positive busines case can be justified for following reasons:

          QIM is more than a new quality notification solution. You should see it a solution for CAPA (corrective action / preventive ation) processes and there are many companies having a need to improve given the benefits that this can bring.

          You mentioned it but I want to reiterate that QIM supports quality notifications and CAPA on top of heterogenous SAP and non-SAP system landscapes.

          Many SAP QM customers use QM for quality control and design only but not so much for quality notifications and CAPA. Those companies who have implemented both on QM migt not change to QIM but many other companies looking to extend their QM to CAPA and quality notifications should consider QIM. The license is worth it.

          One last remark: I do not see sharepoint a competition for QIM. QIM is more than just collaboration looking at its integration capabilities but also the Business Rule Framework to define process logic and many more supporting features.

          Kind rgds



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