One of the biggest features of a cloud solution like SAP Business ByDesign is that all customers have the same version of the software and there should be no problems by an upgrade of the solution…Is this the truth?
Yes, it really is. In this blog post, I want to share my experience with the upgrade of our productive SAP Business ByDesign system from FP3.0 to FP3.5. (We have been an SAP Business ByDesign customer since FP2.6, so it was already our second upgrade.)
- First of all, we had received a pre-information e-Mail on April 12th. In that mail, SAP informed us about our upcoming upgrade and about the steps.
- On May 28th, we had received another e-Mail with further information about the detailed timeline of the process and the date of our final productive system upgrade: July 6th.
- On June 18th, we had received a third e-Mail containing a link to a copy of our productive system that was already upgraded. Now we had the possibility to pre-test this system and take a look at the new features and what to expect after our “real” upgrade. This phase had allowed us to identify potential issues, so we were able to prevent those issues during our later productive upgrade. The test tenant will be discarded after the productive upgrade.
- Over the last weekend (July 7/8), our productive tenant was finally upgraded. On Friday evening local time, our system went to maintenance mode, before it came to life again on Sunday morning with a new look.
While we have experienced some technical issues during the upgrade process, the process generally went very smoothly and all issues could be solved in reasonable time by SAP.
I wonder if you have ever experienced such an unproblematic upgrade process across fully-integrated processes with your on-premise ERP solution?!?