With Solution Manager SP5 the Current Processor functionality gets delivered.
It defines if a user goes into edit mode in a CRM document (Incident or ChaRM) if he/she is entered automatically, not entered or asked by a pop up to be entered as the business partner ‘Current Processor’.
The official text in the IMG says:
The parameter for using this functionality is called AIC_ASSIGN_PROCESSOR.
The values for the customizing are provided in brackets in the cases below.
These are also the settings which are provided by the system:
- Case 1: (NONE) Do nothing
- Case 2: (AUTO_NONE_POPUP) Automatic entry without user interaction. The
logon user is written in the field
- Case 3: (AUTO_POPUP_NO2READONLY) Automatic entry with popup. If you press
button No, the system keeps read-only mode
- Case 4: (AUTO_POPUP_NO2EDIT) Automatic entry with popup. If you button No
is clicked, the system goes into Edit mode without changing the Processor.
The customizing entry is not shipped per default. But it’s important for customers that there is a default logic if no customizing entry is found.
The default case is:
- Incident Management: Case 4
- Charm: Case 2
This might influence the customer process at first if you have handled this, so I would like to point this out to check this IMG activity and define how you would like to have the setting after SP5 upgrade.
The IMG activity is here:
Here the link to the offocial documentation: