I am not really an expert on Crystal reports….mostly BW and BI…
Now that is interesting, because depending on where you look or who you talk to, the answer may vary
And when you explain to a customer the difference between operational and decision-making reporting, OLAP and OLTP, ERP and BI……the CR kind or reporting seems to be a kind of hybrid, no?
Recently I have had very interesting meetings with several customers, who planed to implement BI tools, but needed a clear definition of their use first.
They also had some reporting needs (real-time, document-level analysis) that didn’t really fit into the BI definition
So I explained Crystal Reports, showed some examples, the integration with SAP ERP, the swiss-knife ability to connect to everything.
And EVERYTIME the answer was the same: SAP customer knew a lot of things about WebI and Dashboards, but very seldom anything about Crystal reports !!
I know perfectly that these tools aim at different things. But it appears that SAP talks so much about WebI, Xcelsius and Explorer, that in the end customers will try to use them for all kind of reports
Do you have the same feeling that Crystal Report is maybe not pushed forward as it should by SAP ?
Did you notice how little information there was at Tech’ed on CR compared to the other tools ?
I would be very interested in having your advice, because maybe I have completely missed a point: is Crystal Reports the Cinderella tool of the SAP BI portfolio ?