Here’s the scenario:
Your CFO has pushed a new ERP implementation project down to you, the already overworked and underpaid Project Manager (PM). You are understaffed, using several disparate tools and resources to capture business processes and the last implementation had less than a 40% end-user adoption rate. The good news is….you still have a job….for now!
Rest assured, it is not all doom and gloom, and by no means are you alone in this scenario. The natural reaction in this situation is to throw as many resources and FTE’s at the project to try to ensure you can meet your project milestones. This means having subject matter experts (SME’s) meeting with content authors to capture business processes. 2 bodies for 1 job? I was never a math major but it doesn’t seem to be the most efficient way to accomplish the
I am here to tell you there is a better way. With a solution like SAP’s Workforce Performance Builder (WPB), you have the ability to leverage SME’s in their most efficient manner…doing their job. With WPB’s Instant Producer (iPro), a SME can capture the business process they are responsible for on a daily basis at their desk with no training. The iPro is a wizard driven desktop client application which is as easy to use as clicking record, then stop when the process has been completed and then save to send it back to the PM’s central workflow repository (WPB Manager). At that point the PM can easily assign it to the content author to be edited, branded and standardized for mass consumption by your end users. This enables the SME to go about their day while capturing crucial business process procedures and allows the author to edit other content while waiting for the next SME to send him/her the next capture. This also means that anyone who understands a business process can truly be leveraged as a SME.
No longer are you limited to just a few authors/SME’s/SuperUsers to capture 100’s or even 1000’s of business processes for your project. With iPro you can enable the proper SME’s in each line of business to capture the processes and only a few authors need to be proficient with a robust desktop authoring tool such as WPB’s Producer. This will go a long way in ensuring you (the PM) can meet your individual content milestones and get you one step closer to meeting that dreaded go live date. Let’s face it, it is only dreaded because you do not have enough time or resources to capture and create the content needed to train the end users prior to the go live. Consider that problem solved.
My two pennies…
Send me an email to learn more: email@example.com