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Author's profile photo Raquel Pereira da Cunha

Solution Manager 7.1 integration with SAP IT Infrastructure

-> Updated on 25 Mar 2014 to include a link to Use Case examples.

->Updated on 19 Aug 2013 to include links for videos about SAP Infrastructure Management.


As I am very interested in the integration between Solution Manager and the SAP IT Infrastructure Management, which is a solution that is already available separated from SolMan, I have been reading a lot about this integration and about the functionalities of ITIM. In this blog I am sharing a summary of the information I’ve got, and also some screens of a demo that shows this interesting integration in action.


As described in the User Guide, “SAP IT Infrastructure Management is a solution for detecting and administrating all IT components in an infrastructure including PCs, printers, servers, routers and so on”. It is intended to be a powerful tool for monitoring and configuring system and network components off virtually all vendors.

SAP IT Infrastructure Management consists primarily of interactive client applications and central servers (system services). All components are integrated within one uniform, common user interface and linked to the central database. All SAP IT Infrastructure Management modules are based on Microsoft Windows Services managed by the Process Monitor server.



Some of the core functions of SAP IT Infrastructure are:

  • Configuration Management Database (CMDB)
    • Central point of IT infrastructure documentation
    • Collects and stores the information on an enterprise’s IT landscape and depicts it in structured form, resulting in a complete picture of the whole IT infrastructure.
    • Provides the basis for IT service management in accordance with the ITIL, making possible to select and display the Configuration Item (CI) assigned to an incident or change.
    • Works without its own agents. Agents are defined as software running on monitored devices and systems collecting the appropriate data and sending it to the central software system at regular intervals.             .



  • Data Acquisition (Discovery)
    • The Discovery server enables automatic detection of network nodes and their organizing into so-called classes.


  • Data Evaluation
    • The data you collected previously are evaluated with the help of the Reporting Console which uses Microsoft Reporting Services to create reports in various output formats such as XML or PDF. 


As we already know, SAP Enterprise Support customers can extend Application Lifecycle Management seamlessly with IT infrastructure management. (check blog

While SAP Solution Manager manages Business Process Management and Application Management entities, such as Solutions, Business Processes, Applications, Products and Application Server, SAP IT Infrastructure Management manages the Infrastructure entities like Server Hardware, Storage, Network and Printer.


The integration of SAP IT Infrastructure Management to SAP Solution Manager SP05 will bring some advantages such as:

  • Direct access of data from SAP Solution Manager
  • Incident, problem, change linked to infrastructure information
  • Enhanced monitoring information inside SAP Solution Manager


Some of the features of this integration are:


Monitoring and Alerting Infrastructure

  • Detailed View of all Your Infrastructure Components
  • View to Network Dependencies of a Technical System
  • End to End Monitoring and Alerting Infrastructure
  • Make IT Infrastructure Alerts Visible in SAP Solution Manager Alert Inbox


Application Incident Management and Change Request Management

  • Select the CI that caused the incident (also possible to automate via BPMon and Monitoring and Alerting Infrastructure)
  • Fields such as Function type, Manufacturer and Name of CI will be available in Search Criteria.
  • From the incident or change you can drill down via Configuration Item to the IT Landscape Browser


I found a demo in the Knowledge Exchange area of SAP Support Portal showing this integration in the Incident and Change Request Management scenarios. Unfortunately I haven’t found any demo showing the IT Infrastructure Alerts Visible in SAP Solution Manager Alert Inbox. Below I show some figures from this demo.



Figure 1 shows that in the Web Client there will be a linkto CMDB in the Master Data menu, together with the LMDB link.


demo-master data.jpg

Figure 1: Master Data->CMDB


Figure 2 shows the Search Criteria for CMDB objects.

search objects.jpg

Figure 2: Search for CMDB objects


In Figure 3 we can see the Configuration Item details in the Web Client, with all the transactions assigned to it (incidents or requests for change for instance).

ci screen.jpg

Figure 3: Details of the CI


When creating an incident in Solution Manager, it will be possible to select the CI (object ID or Product ID) related to it.

search for ci in the inc.jpg

The CI will be visible in the incident screen in field Object ID, as shown in Figure 5.

object id incid.jpg

Figure 5: Incident with CI


If a Request for Change is created from this incident, the object/product ID is automatically copied. So it will be possible to see the Configuration Item in ChaRM as well (which is something that I was really willing to have).

rfc with ci.jpg

Figure 6: RfC with CI


From the Configuration Item screen, it will be possible to jump to the Landscape Browser as shown in Figures 7 and 8:

display ladsc.jpg

Figure 7: CI screen, option to jump to landscape browser


Figure 8: Landscape Browser example


In Figure 9 we can see the Installed Base (IBase) component with the Object ID of the CI.

ibase with ci.jpg


So, this demo is showing that with the integration of SAP Infrastructure Management with Solution Manager 7.1 SP5 it will be possible to control the incidents and changes not only for SAP but also for Infrastructure products using Application Incident Management and ChaRM, with the visibility of the Configuration Items from the CMDB and a detailed view of the infrastructure components, also reflected in the IBase, which was something missing in SolMan.

Note: As I understood, this demo shows functionalities that are still in Lab Preview and subject to change.


For more information, check the Help Online: Managing IT Components with SAP IT Infrastructure Management and SAP IT Infrastructure Management.


If you have access to SAP Support Portal, go to Knowledge Exchange->Ramp-Up Knowledge Transfer (RKT)

using this link to see the demo. You will also find more detailed information about SAP IT Infrastructure Management in the SAP Solution Manager RKT area.


Some videos about SAP IT Infrastructure Management:


KAESER Kompressoren runs better with SAP IT Infrastructure Management

SAP IT Infrastructure Management now integrated in SAP Solution Manager

Demo: Asset and Inventory with SAP IT Infrastructure Management

Demo: Network Path Analysis with SAP IT Infrastructure Management

Interesting blog by Dominique Noth showing Use Case examples: SAP IT Infrastructure Management – Use case examples

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      Author's profile photo Jansi Rani Murugesan
      Jansi Rani Murugesan

      Hi Raquel,

      It is one of the interesting functionality in SM 7.1, and thanks for sharing.

      But again this is not included with the SAP standard support s t? even Exterprise support also has to go by extended solution s t? could you please confirm.



      Author's profile photo Raquel Pereira da Cunha
      Raquel Pereira da Cunha
      Blog Post Author

      Hi Jansi,

      The information I could get by now is that SAP IT Infrastructure Management is not included in SAP Enterprise Support, it's a separate solution extension to SolMan. It will be necessary to check with SAP Account Executive the price list item related to SAP IT Infrastructure Management integrated to SolMan Monitoring, AIM and ChaRM.



      Author's profile photo Former Member
      Former Member

      Hi Raquel

      There is a recorded webcast that may be of interest if you or anyone else has not seen yet.  It is accessible via the SAP Store;

      Hope this is useful.



      Author's profile photo Raquel Pereira da Cunha
      Raquel Pereira da Cunha
      Blog Post Author

      Thank you very much Andrew. I had seen the document Digging Deeper before, it is available on SAP Marketplace, but I wasn't aware of this webcast.

      Best regards,


      Author's profile photo Former Member
      Former Member

      Dear experts!

      1. I ask to tell, How the Configuration Item in SM 7.1 is related with the IT equipment in SAP IT Infrastructure Management

      2. Each Configuration Item  is created manually in SM 7.1 or there is an automatic CI creation from...?

      Thanks for answers!

      Author's profile photo Lluis Salvador Suarez
      Lluis Salvador Suarez

      Hi Raquel ¡

      I was looking for that since time ago :_(

      Thanks for Share it

      Author's profile photo Raquel Pereira da Cunha
      Raquel Pereira da Cunha
      Blog Post Author

      Thanks Luis 🙂

      Author's profile photo Former Member
      Former Member

      Hi Raquel,

      Nice blog.

      Any update on SAP IT Infrastructure Management integration with Solution manager( ITSM and ChaRM ).

      How to connect the ITIM and solution manager system using agent ? or addon ?

      Any integration document is available for ITIM? whether this will cover SAP Enterprise Support or Maxattention support?

      Please advise .



      Author's profile photo Former Member
      Former Member


      I asked some of my colleagues at Realtech AG (the SAP ITIM solution is built on Realtech software solution) your questions and I can share the following answers, which I hope will be useful;

      - How to connect the ITIM and solution manager system using agent ? or addon ?

      The connection is done via WebServices. SAP IT IM itself works without agents, just
      using standard web protocols like SNMP v2 or v3, WMI, WBEM

      - Any integration document is available for ITIM? whether this will cover SAP Enterprise Support or Maxattention support?

      There is documentation on the SAP Marketplace for SAP IT IM. I do not understand the last question, but if I get it right: The integration is available for free for any customer with a higher support level than standard support, means PSLE, Enterprise support, MaxAttention, Active Embedded, … SAP IT IM is a SAP Solution Manager Solution Extention with an additional license and license fee.



      Author's profile photo Former Member
      Former Member

      Thanks Andrew.

      Author's profile photo Former Member
      Former Member


              Hi raquel, good afternoon, Raquel I need to know if you have any manual tool ITIM sap,         use and handling of this?

      Of course grateful.


      Author's profile photo Former Member
      Former Member

      Hi Raquel,

      I enjoyed reading your Blog. It is nice to see that SAP ITIM is picking up speed and more people are interested in the combination between SolMan and SAP ITIM.

      I'm an Solution Architect at Realtech and responsible for the integration of SolMan and SAP ITIM.

      If you have any more questions please feel free to send me an e-mail.

      All the best,


      Author's profile photo Raquel Pereira da Cunha
      Raquel Pereira da Cunha
      Blog Post Author

      Thank you Malte Sohns for the feedback!