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Automation of failed process chain e-mail notification – Selective chains

Requirement

Automated notification needs to send the list of “failed” status process chains to the required     e-mail IDs.

Automatic Notification

Automatic notification is used to send the list of “failed” status process chains to the required    e-mail IDs. This is very useful for monitoring the process chain. In case of failure, mail will be sent to the support team and necessary action can be taken immediately.

This automation will reduce the manual intervention for monitoring.

Settings

There are 3 set of settings needs to be done in BW system (One time settings).

1)    Recipient list creation

2)    E-mail id assignment to SAP User ID (If not done before).

3)    Alert settings for selected process chain failure.

Setting 1: Recipient list creation

Goto T-code: ALRTCATDEF

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Double click on classification “Process chains”.

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Click on Display/Change button.

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Double click on “error in a process of a process chain”.

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Click on “fixed recipients”.

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We will get the screen like this below.

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Click on New entries.

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Enter SAP Login ID’s to whom the notification needs to go.

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Click on Save.

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Change to Display mode.

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Setting 2: E-mail id assignment to SAP User ID (If not done before)

This setting is used to maintain e-mail id for the recipients maintained in Setting 1.

Note

This setting need not required if e-mail assignments to user ID already exist.

Goto T-code: SU01

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Enter SAP Login ID and click on edit mode.

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Click on “Other communication”.

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Select E-Mail and click on “Continue”.

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Enter E-mail ID for that particular User ID. Click on “Continue”.

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Click on Save.

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Click on “Back”.

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The same process needs to be followed for all the user IDs.

Settings 3: Alert settings for selected process chain failure

Note

In this, settings needs to be done only for the process chains for which the failure alert notification needs to be sent.

Goto T-code: RSPC

Open the process chain in edit mode.

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In Menu bar: Goto Process chain -> Attributes -> Alerting.

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Check “send alerts if errors occur” and click on “Continue”.

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Save, Check and Activate the process chain.

Note

Setting 3 needs to be repeated for all the process chains for which failure notification needs to be sent. So, Whenever chain fails, all recipients in the list will get the email alert.

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