This next installment is a short and sweet one, but be sure not to over look these details. If you perform in-house repairs or returns, you need to understand what processes need to be accounted for. Here's a good starting point.
Do you currently have any special processes or requirements after receiving the material into stock?
Often when you receive materials into your plant, there are special requirements, special areas, or people to notify. Be sure to check if any of the following might apply:
Where do the returns get received?
While this is a simple question, it can have a lot of configuration implications.
The ever present of question of serialization
It seems question never goes away. Shipping and receiving is often the forgotten when dealing with returns and repairs. If your shipping and receiving areas are familiar with serial numbers, this should go pretty quickly. However, if serialization is new to the group, be sure they are prepared for the following
Shipping the Product back to the customer
Hope you found this helpful, and as always, please post anything else I may have missed or if you have any questions.
Thanks,
Mike
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