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Since SAP Solution Manager 7.1 was made available I felt some changes going on in the SAP market, specially in Brazil. As an independent consultant I have been very sensitive to those changes, since they affect directly my working schedule. When the first rumors of the new SolMan release started to spread, and particularly after SAPPHIRE NOW 2011 in Orlando, customers that hadn’t considered to use SolMan by that time, or were using just a few SolMan functionalities, and customers where I had implemented some SolMan 7.0 functionalities before began to contact me in order to get more information on the new release, and since then I have been busier than ever.

One of the important points that made some customers start to consider the idea of using SolMan was the extension of usage rights. SAP simplified the use of the SAP Solution Manager for the entire solution for Enterprise Support customers. The idea of not having to pay additional license fees, for instance  when extending the use of the Incident Management for non-SAP products that are part of the SAP customer solution, made SolMan become an option when comparing to other Incident Management tools.

Other important point that made customers get excited about the new SolMan was the idea of not being “for SAP only” anymore. The easy use for the entire solution and the reduction of some technical limitations helped SolMan to start being considered when comparing IT tools.

The “marketing” over these points and others like the improved usability, better UI with the CRM Web Client, big improvements in Incident Management and Change Management with ITSM and better integration with 3rd party tools made customers become more interested in getting more information about SolMan, and since then I have been contacted more often as advisor, trainer, to help in the upgrade to the new release or to completely implement some scenarios like ChaRM, QGM and AIM both in the new release and in release 7.0.  So, I felt a big change in the SolMan market. The improvements coming with SP 5 such as the integration with SAP IT Infrastructure is also shaking at least one of my customers 🙂

  Today I was reading an article from Dr. Matthias Melich, Vice President of ALM Solution Management at SAP AG, and I saw that what is happening here in my small world is also happening worldwide. According to him, more than 2000 companies have upgraded or installed SolMan 7.1, and the feedback is very positive. He mentions that the features most important to customers are :

     – the ability to use it with non-SAP components, such as E2E monitoring and alerting infrastructure for SAP and non-SAP together with the Application Incident Management for all IT,

    – flexible UIs for Incident, Problem and Change Management and enhanced UIs for functionalities like business blueprint, E2E monitoring and alerting infrastructure,

    – integration to SAP IT Infrastructure

    – extended integration to partner solutions

So, it seems that what was making customers who contacted me curious about and willing to have is pretty much the same features mentioned by SAP customers who are already using SolMan 7.1. Dr. Matthias Melich mentions that part of the reason for the success of SolMan 7.1 is the collaboration with partners, user groups and MaxAttention customers.  One of my customers who is MaxAttention says her company for sure collaborated not only suggesting improvements but also reporting errors in the new release since the ramp-up and until now, which at the end were corrected with new SAP Notes. We both think some things could be better, we should not find those errors, some improvements can seem obvious (we use to ask ourselves “how didn’t they think on that?” or “there must be a better way to do this”) but at least it seems that someone “there” is listening to us.

What made me a little bit sad was to find out that SAP IT Infrastructure Management is not included in SAP Enterprise Support, but it is a separate solution extension to SAP Solution Manager. I think I will see a reaction from the customers similar to when I first showed some years ago the possibility to use Solution Manager 7.0 Service Desk with Interaction Center to be used for all IT and then said: but for that please contact your SAP Account Executive for a price list. 🙁

So, in my opinion, comparing to the release 7.0, the new release has been causing some impact and bringing new customers to SolMan. Of course there is a lot of things that still have to be improved, errors to be corrected, but it was a big step forward for really manage the entire SAP Solution.

The complete article by Dr. Matthias Melich can be read here: http://sapinsider.wispubs.com/additionalResources.aspx?companylogo=sap-logo.png&whitepaperid=791&id=6465&utm_source=WIS&utm_medium=email&utm_campaign=SRapril 

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15 Comments

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  1. Tom Cenens

    HI Raquel

    Thanks for an interesting read. The number of corrections in the central note for Solution Manager shows that many customers are going for Solution Manager 7.1.

    I agree with your statements, a big step forward: yes, are they there yet? no but SAP is heading in the right direction.

    Kind regards

    Tom

    (0) 
    1. Raquel Pereira da Cunha Post author

      Hi Tom,

      thanks for your comment. I believe we have to continue giving feedback to SAP. Blogs like yours showing the hands-on experience, the goods and the bads, are a very important source of information.

      Best regards,

      Raquel

      (0) 
    2. Nidhi Singhal

      Hi Tom,

      I am using Solution Manager 7.0 EHP1. I ahve to perform the Test Management Cycle in SOlution Manager.

      When I upload the test Cases in Test Cases tab of SOLAR02 in TXT format then I am able to view them but when I try to upload a Word document or Excel document then I am not able to view them. System gives an error “The document cannot be displayed” . Similarly when I try to update the Test Case result in Test Note In STWB_WORK Transaction there also I am able to upload and view the TXT document but not able to upload or view the Word document or Excel document.

      In SOlution Manager 7.1 this problem is resolved.

      Can you please tell me if this is a limitation in Solution Manager 7.0 EHP 1 SP 24.

      If this is not true can you please advise how can I resolve this problem.

      (0) 
  2. Jansi Rani Murugesan

    Hi,

    Thanks for the sum up, It is true that, 7.1 version changed the customers perception on solution manager, now more eagar to move to use solman capablities

    I remember when i started to show the interest on solution manager at 2009, many of my friends in team stated that “Solman is the Luxurious tool, most of them not using, SAP would stop the road map on solman soon”. Now I am with the same team members done 3 solman 7.1 upgrade 🙂 ,

    And really appreciating the tremendous effort of the developers and idea providers to bring such wonderful planned enhacement on Solution manager. 

    No doubt such wonderful tool brings new customers!!!

    Thanks,

    Jansi

    (0) 
    1. Raquel Pereira da Cunha Post author

      Hi Jansi,

      Thank you for sharing your thoughts. I know what you mean by “Luxurious tool, most not using”, I faced it  too for years.

      By the way, thanks for your great contribution on SolMan area here in SCN. 😉

      Best regards,

      Raquel

      (0) 
    2. Nidhi Singhal

      Hi Jansi Rani Murugesan,

      I am using Solution Manager 7.0 EHP1. I ahve to perform the Test Management Cycle in SOlution Manager.

      When I upload the test Cases in Test Cases tab of SOLAR02 in TXT format then I am able to view them but when I try to upload a Word document or Excel document then I am not able to view them. System gives an error “The document cannot be displayed” . Similarly when I try to update the Test Case result in Test Note In STWB_WORK Transaction there also I am able to upload and view the TXT document but not able to upload or view the Word document or Excel document.

      In SOlution Manager 7.1 this problem is resolved.

      Can you please tell me if this is a limitation in Solution Manager 7.0 EHP 1 SP 24.

      If this is not true can you please advise how can I resolve this problem.

      (0) 
  3. Mehul Aghera

    Thanks Raquel,

    Its Grate Article.

     

    It used to be really difficult to convince client respect to benefits of Solman due to lake maturity of the earlier product versions. But now SAP did significant investment in Solman 7.1 with the help of other partners & customers and we see the result of that outcome in market. Also now days we see that Clients are putting separate budget a side for Solman Projects. So Thanks & Congratulation to all of us who believed in Solman and keep continue making this product more mature like other SAP Product line up so that it has it’s own identity in SAP Market Place.

    Again thanks for this grate article.

    Regards,

    Mehul

    (0) 
    1. Raquel Pereira da Cunha Post author

      Hi Mehul,

      thank you for your comments. It’s great to see that customers are starting to see the benefits of having SolMan, and the more they use, the better SolMan will be with their feedback, I believe.

      Best regards,

      Raquel

      (0) 
      1. Nidhi Singhal

        Hi Raquel/Tom,

        I am using Solution Manager 7.0 EHP1. I ahve to perform the Test Management Cycle in SOlution Manager.

        When I upload the test Cases in Test Cases tab of SOLAR02 in TXT format then I am able to view them but when I try to upload a Word document or Excel document then I am not able to view them. System gives an error “The document cannot be displayed” . Similarly when I try to update the Test Case result in Test Note In STWB_WORK Transaction there also I am able to upload and view the TXT document but not able to upload or view the Word document or Excel document.

        In SOlution Manager 7.1 this problem is resolved.

        Can you please tell me if this is a limitation in Solution Manager 7.0 EHP 1 SP 24.

        If this is not true can you please advise how can I resolve this problem.

        (0) 
  4. James Nicholls

    Hi Raquel

    I’m interested in the expansion of the use of SolMan for ITIL activities beyond the boundaries of SAP. Do you see people showing an interest where they already have an investment in an existing itil solution deployed, or are they greenfield sites?

    Cheers

    James

    (0) 
    1. Raquel Pereira da Cunha Post author

      Hi James,

      this has been an interesting discussion for the last 5 years at least. I remember I had to support the IT Governance team of a customer in 2007 on this topic and that was a very hard discussion.

      Since then I have seen few customers driving in this direction. And these few still have many doubts about how deep they can go with ITIL processes for non-SAP using SolMan to be able to decide using it instead of other tools. The integration with SAP IT Infrastructure Management can help to fulfill some missing processes, but it has an extra cost, so when pointing pros and cons, the pros of not having to pay any license will not be 100% true anymore. And then again they will need to balance price x benefits before deciding. But I feel this might change soon as SolMan has been getting better each day and SAP, as we can see, is doing the best they can to “head in the right direction” (now using Tom Cenens words 🙂 ).

      Regards,

      Raquel

      (0) 
  5. Nidhi Singhal

    Hi Raquel/Tom,

    I am using Solution Manager 7.0 EHP1. I ahve to perform the Test Management Cycle in SOlution Manager.

    When I upload the test Cases in Test Cases tab of SOLAR02 in TXT format then I am able to view them but when I try to upload a Word document or Excel document then I am not able to view them. System gives an error “The document cannot be displayed” . Similarly when I try to update the Test Case result in Test Note In STWB_WORK Transaction there also I am able to upload and view the TXT document but not able to upload or view the Word document or Excel document.

    In SOlution Manager 7.1 this problem is resolved.

    Can you please tell me if this is a limitation in Solution Manager 7.0 EHP 1 SP 24.

    If this is not true can you please advise how can I resolve this problem.

    (0) 
  6. Matthias Haendly

    Very nice article showing the growth in interest and usage of SAP Solution Manager. I just saw latest adoption numbers for Solution Manager 7.1: The stated number of 2.000 has grown in the meantime beyond 3.100!

    (0) 

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