What’s new: Stay connected when mobile
Feed Updates iPad Application
Stay in the collaboration loop from wherever you are so that you can shorten business cycles and drive the results that help your bottom line. SAP StreamWork has introduced its first iPad application called Feed Updates, which will help you stay informed with what’s going on in your organization and enable you to respond accordingly.
You can stay connected to your business processes, and keep in-touch with the SAP StreamWork Feed Updates app by being able to see activity changes, mentions, and status updates from the people in your organization that you manage, collaborate with or follow.
The Feed Updates app helps increase accountability by improving visibility of the work that is done within your organization. While on-the-go you can see the way that work is accomplished within activities that your team or organization is responsible for finishing.
Stay on top of the information that is most pertinent to your business objectives by interacting with tools (such as visualizations, decision items, text items and so on) that are posted within activities.
With Feed Updates, you can keep your team members informed by posting status and activity updates, adding comments to tools, and assigning Tasks.
See the benefits of collaborating on-the-go: Shorten sales cycles
Imagine you are the vice president of sales for a global niche manufacturing company. You work with a team of sales representatives who are your direct reports. You want to monitor their work to assure that they follow best-practice techniques throughout the sales process, have proper support when an issue with a customer is escalated, and keep record of their sales history.
You have SAP CRM to help you keep track of and assign sales opportunities to teams or individuals within your organization. With the SAP StreamWork integration in SAP CRM, you can seamlessly collaborate around these sales opportunities to effectively close deals by creating activities directly from the sales opportunity.
You want to streamline the sales process and ensure the quality of contact with each of your customers to maximize the time of your sales reps. To do this, before initiating contact with customers, your sales reps create SAP StreamWork activities for internal-use from pre-defined sales templates that include best-practice material, such as your sales pitch, sales scripts, customer presentations, competitive analysis, text tool, and a discussion tool.
You are interested in ensuring the quality of each of the sales interactions and you want to be kept up-to-speed on what’s happening. You accomplish this by including pre-defined tasks in your sales template that the sales reps will check-off as they move through the sales process with the customer. When your sales reps create the template activity from the CRM opportunity, they invite you as a participant so that you are able to monitor their progress.
When the sales rep calls the customer, they are able to easily move through the streamlined sales process using the material that is preloaded within the SAP StreamWork activity. As each component of the sales process is completed by the sales rep, you are able to see the work accomplished through the Feed Updates app.
Once your sales rep has initiated the sales process, what keeps you updated on his status during the sales process? What if there is an issue with the sale that needs your attention? With the SAP StreamWork, when there is an issue during the sales process and your sales reps need assistance, you are able to quickly identify the problem and take action because your sales reps keep you informed by posting updates to the activity. Each update is sent to the Feed Updates app, and you can easily tell when an issue is escalated and needs your attention.
You can easily move through issues that come up during the sale to shorten the sales cycle. You resolve escalated issues as they occur because you stay informed with Feed Updates from anywhere, which allows you to enable your sales team and effectively sell your products. All of the information in the activity and feeds is saved and stored in SAP StreamWork for future reference.
In summary, with the use of SAP StreamWork in this example you have the added benefits of:
- Improving efficiency by streamlining business processes
- Increasing accountability with transparency and work history
- Resolving issues as they arise through Feed Updates
Ultimately, these benefits will shorten the sales cycle and lead to the results that you want to see in your organization.