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Author's profile photo Former Member

Customer Connection – The Ideas are coming to a note near you!

You are passionate about making SAP all it can be.  You provide feedback through SAP messages, entering functionality improvements in Idea Place, participate in Customer Connection sessions,  work with your user group to influence specific processes, but months later you question was it worth it?  Did anything really change?  I can truly say that SAP listens to the customer.  However, I can also say that finding a single consolidated location for the delivery of ideas has been difficult.

As part of the Customer Connection process, SAP gathers requirements and input from customers.  As multiple customers collaborate on the actual requirements, a refined improvement idea is documented.  SAP then works with product development to determine the level of effort and how best to deliver the idea.  As a follow up to the participants a delivery schedule is provided so that the solution can be applied and validated.  The day after your idea is implemented; you feel that it really was worth participating. 

What about the lurker?  They do not participate in the process, but they want to reap the reward.  Once the ideas are implemented they are available for all to enjoy.  Recently SAP created a new web page to communicate ideas that have been delivered through support notes and enhancement packs.  The SAP Improvement Finder is similar to the SAP Solution Browser, but it is currently specific to Customer Connection improvements.  Today you can review more than 70 improvements to SAP ERP and CRM solutions.  The interface is easy to use and includes filters so you can find the ideas that you need to review.

With the new process the time from idea to solution is greatly reduced.  In many cases you do not have to wait for an upgrade or enhancement pack to receive the enhancement.  Many of these ideas enhance products you already have and can be implemented with the application of a note.  Depending on how current your support packages are, you may have implemented an idea and not even know it.  In transaction PMEVC (Variant Configuration Modeling Environment), users wanted to modify the sort order without using the cumbersome process of updating each line with a sequence number.  If you wanted to add a single value to the beginning of the list, you were forced to renumber every entry.  With the enhancement, you can drag and drop the entries and the sequence is updated automatically.  It is the old WYSIWYG solution.  A simple idea turns into a valuable feature for your application users.

As a participant in multiple customer connection groups, more ideas are on the way.  In the near future enhancements to GRC 10 Access Control will be delivered in support packs 9, 10 and 11.  As the enhancement is available, SAP will update the website with the details.  Do you want SAP to be all it can be?  I challenge you to listen to your users and gather ideas.  Document the requirement and the benefits.  It could be as simple as a new field in the budgeting workbench (SAP Note 1639978) or using BRF plus instead of BRF for your workflow rules engine (SAP Note 1651112). 

If you are looking for enhancements related to an upgrade, don’t forget to check the SAP Solution Browser ( for details.  You may need business reasons to justify an upgrade, and this website will provide details on the enhancements.  The solution browser will enable you to discover functionality in releases and enhancement packages that is too detailed to include in an SAP power point presentation of the benefits.  Now that SAP is closing the loop on the development process, the information is much easier to find.

If you want to know more about Influence or participating with the customer connect program through ASUG, there are two blogs which have more details: Have it your way! and What is SAP Influence?.  For SAP to consider an idea for an enhancement, at least five installed companies need to vote for the idea.  During our recent GRC Customer Connect session, many great ideas only had four supporting companies.  With only four supporting companies the ideas are not considered.  This shows that you can make a difference.  It would have only taken one more person to review and support the idea for it to enter the enhancement process.  I challenge you to participate and make the product all it can be.

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      Author's profile photo Former Member
      Former Member

      Hello Greg,

      In your post, you mentioned that GRC product coming enhancements will be published on the following sites : and


      I regularly check and no way to find something on GRC and more specifically for 10.0 version (we migrated from 5.3 to GRC 10.0 SP8 and went live in July). I'm also in the Customer Advisory Council but no way to get any feedback from SAP . I had some good conversations with their representatives when I was in Las vegas GRC conferences but it's really difficult to be kept informed about what is coming to elaborate a plan to fix some issues and wished enhancement as well as to implement new functionalities.

      Do you have more updates on your side about what is coming in the next weeks or months ?

      Any place to see any news ?

      Thanks in advance for your feedback.


      Author's profile photo Former Member
      Former Member
      Blog Post Author

      We received an update in May and presented at SAPPHIRE.  We requested an updated deck two weeks ago which is supposed to be available today.  I also spoke to SAP because there is a several month delay on the websites being updated.  Something about left hand passes to right hand which gets approved and then posted.

      Author's profile photo Kishore Balakrishnan
      Kishore Balakrishnan

      Greg: Please update the 2 links behind "what is SAP influence" and "have it your way"