Obtaining a sustainable shared services model for government requires a collaborative approach that everyone can leverage. Here are a few suggestions for execution.
•Choose wisely – Intra/inter-agency collaboration must focus on areas that can bring the greatest benefit (i.e. combining systems with the most overlap)
•Keep it simple – organizations with unique requirements will have to compromise
•Understand the cost – to prove cost-efficiency and correctly share the cost burden
•Learn and adapt – Implement an effective feedback loop (surveys, use diagnostics, analyze key performance metrics) to continuously improve
•Adopt repeatable roadmaps – better efficiency…to cut budget intelligently without undermining services
•Leverage the best in class standards based enterprise technology that…
– Lays a solid foundation that addresses evolving policy and user needs
– Automatically obtains a reusable, scalable and interoperable platform
– Immediately addresses the persistent need for a broad set of essential resources for long term sustainment
What are some other emerging best practices that should be considered when it comes to obtaining a sustainable shared services model?