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Obtaining a sustainable shared services model for government requires a collaborative approach that everyone can leverage. Here are a few suggestions for execution.

Choose wisely – Intra/inter-agency collaboration must focus on areas that can bring the greatest benefit (i.e. combining systems with the most overlap)

Keep it simple – organizations with unique requirements will have to compromise

Understand the cost – to prove cost-efficiency and correctly share the cost burden

Learn and adapt – Implement an effective feedback loop (surveys, use diagnostics, analyze key performance metrics) to continuously improve

Adopt repeatable roadmaps – better efficiency…to cut budget intelligently without undermining services

Leverage the best in class standards based enterprise technology that…

– Lays a solid foundation that addresses evolving policy and user needs

– Automatically obtains a reusable, scalable and interoperable platform

– Immediately addresses the persistent need for a broad set of essential resources for long term sustainment

What are some other emerging best practices that should be considered when it comes to obtaining a sustainable shared services model? 

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