Time Entry Reporting SAP Solution Manager Incident Management
Purpose: Report on time entered for incidents in Solution Manager Incident Management
Background:
Time can be entered for incidents and now you want to report on it. Please see OSS note 1342891 for further information and background.
Program:
SAP offers program AI_SDK_SUGEN_REPORT, interestingly with no transaction assigned to it.
You can get to it through the SM_CRM transaction steps listed below:
Steps:
Transaction SM_CRM
Click on Incident Management
Select Solution Manager Reporting
Enter the appropriate selection criteria
Because we want to run it against all tickets, I have created a new program with minor modifications below:
Output looks like below:
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