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Author's profile photo Tammy Powlas

Solution Manager 7.1 SM_CRM Incident Monitoring via the Web Client UI

Purpose: Monitor Status of Incidents via the Web Client.  This is more for end users or super users monitoring messages/incidents from the Incident Management (formerly known as Service Desk)

Release: Solution Manager 7.1, SP4

Transaction: SM_CRM


Enter transaction SM_CRM


Select Incident Management -> Incidents



Enter desired search parameter

Click Search

Note that you can also save the criteria under Save Search As:


With the icon on the left you can create a graph (see arrow)

With the icon on the right you can export to Excel

Click the graph /wp-content/uploads/2012/04/5graph_96347.jpg


In my example, I want the graph of incidents to be by priority


You now have a nice graph of incidents by priority.

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      Author's profile photo Alex MacMillan
      Alex MacMillan