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Purpose: Monitor Status of Incidents via the Web Client.  This is more for end users or super users monitoring messages/incidents from the Incident Management (formerly known as Service Desk)

Release: Solution Manager 7.1, SP4

Transaction: SM_CRM

Steps:

Enter transaction SM_CRM

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Select Incident Management -> Incidents

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Enter desired search parameter

Click Search

Note that you can also save the criteria under Save Search As:

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With the icon on the left you can create a graph (see arrow)

With the icon on the right you can export to Excel

Click the graph /wp-content/uploads/2012/04/5graph_96347.jpg

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In my example, I want the graph of incidents to be by priority

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You now have a nice graph of incidents by priority.

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