How to Configure Solution Manager 7.1 Time Recording

Last year I wrote a previous document at http://scn.sap.com/docs/DOC-14690 covering Solution Manager 7.0 Enhancement Package 1. This version now covers Solution Manager 7.1

Purpose: To enter and track support time / effort on Incident tickets on the new WebClient UI SM_CRM.  Using the Solution Manager Service Desk scenario, you can measure how long it takes to resolve incidents.  Note these steps were written on Solution Manager 7.1 SP4.

Steps:

After following these steps, you are set up for time recording in Solution Manager Incident Management.

In the IMG, go to SAP Solution Manager -> Capabilities (Optional) -> Application Incident Management (Service Desk) -> Time Recording -> Specify Activity Description Enter transaction SPRO

Navigate to Time Recording > Specify Activity Description

Select profile SOLMANPRO

Double click on Activity Description

Enter as many activity descriptions as desired and click SAVE

Next, enter Specify Initial Time Unit Value

Select minutes or hours as a default

Click SAVE

Select Activate Time Recording

Select Action Profile SMIN_STD

Ensure that SMIN_STD_TIME_REMIND and SMIN_STD_REMIND_MANUAL are inactive so users are reminded to enter time on incident messages.  Click SAVE.

Now select Set Up Reminder activity

Enter your 7.1 transaction type – e.g. ZMIN or SMIN. 

You have 3 options:

1) Inactive – no reminder

2) S = Active with Status Change – any time you change the status of an incident, you are prompted to enter time.

3) X = Active with each change.

Instead of going through the IMG you can also configure this via SM30, view AISDK_TR_REMIND

Now you need to have it display in your web client UI.

Go to the web client UI transaction SM_CRM

Follow the steps outlines in SAP Help here:

http://help.sap.com/saphelp_sm71_sp01/helpdata/en/d5/299631364d4e959c6609ca3bc24740/content.htm