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Technical Monitoring End User Experience – Part 1



This guide will show you how to configure the EEM robots in Solution Manager

:The robots

The EEM using robots to monitor the system data and display the result in graphical screen

    The robots start run script according your configuration

Robots receive responses from managed systems, conduct response time

measurement and send results to SAP Solution Manager



You have performed the following steps in the SAP Solution Manager set-up:

  • System Preparation
  • Basic Configuration
  • Be sure that you are using the latest version of the Note Assistant, download SAP Note 875986



Picture 1.0

Login to solution manager and navigate to end user experience configuration


Picture 1.1

Before we start with the EEM robots configuration you have performed in the Infrastructure Configuration


Picture 2.1

(Configure EEM robots (the Prerequisites takes from solution manager

In this step, you choose the diagnostics agents which are to be EEM robots

  • You have installed and connected diagnostics agents for each backend, in the installation of Diagnostics in SAP Solution Manager.
  • You have installed a diagnostics agent on each end-user host on which to simulate end-user experience. For more information, refer to the SAP Solution Manager documentation. To do this, call the documents:

Step by step how to Install Diagnostic agent and connect the agent to adaptive computing

  • SAP GUI is installed on each host on which SAPGUI scripts are to run


Picture 2.2

First check the agent available to get a list of candidates for EEM robots

Enable agent for EEM – Use the icon to add a selected Agent to the list of EEM Robots


Picture 2.3

Assign the region country location and check the agent status


Picture 2.4

1.      Create script – Create an EEM script and upload it to the SAP Solution Manager for script storage

2.      Maintain scenario – Create a technical scenario (i.e. specify the technical systems in which a business process runs)

3.      Assign script – Assign the EEM script to the technical scenario

4.      Distribute script – Upload the EEM script to one or more EEM robots

Download EEM tools


Picture 2.5

In this step, you create an EEM script and upload it to the EEM script repository

Download the EEM script recorder

Record a click sequence

Download the EEM script editor

Edit the recorded script sequence to create the EEM script

Upload the EEM script to the EEM script repository


Picture 2.6

Upload the EEM script to the EEM script repository

Create Scenario

A technical scenario is a list of technical systems where an executed EEM Script performs its activities

The technical scenarios help to group EEM Scripts


Picture 2.7


Picture 3.0

Enter name and description to technical scenario


Picture 3.2

Save the scenario


Picture 3.3

Assign the script to the technical scenario, and check the status


Picture 4.0

In this step, you upload the EEM scripts from SAP Solution Manager to your EEM robot

In this way, you distribute EEM scripts that you have created in the EEM editor to different locations of your organization


Picture 4.1

You can control the behavior of the EEM robot at various levels

You can, for example, adjust the measurement intervals or the trace data resolution

End User Experience Monitoring (EEM) is delivered with a root configuration containing meaningful values for all EEM parameters

You can adjust these parameters for particular applications

To analyze irregularities which cannot be reliably reproduced, on the Temporary tab page

you can change parameters temporarily

Finish the step – alerting, reporting and complete the installation

EEM Overview Dashboard and details screen

Login to Solution Manager Work center navigate to technical monitoring – end user experience – and start embedded


Picture 5.0


Picture 5.1

Graphical results 1


Picture 5.2

Graphical results 2

SAP Sources:

Best Regards

Naor Shalom

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  • Thanks for the Doucment.

    1.I am using Solution Manager 7.1 SP3,what are pre-requisites for solution manager and managed system for EEM-setup?

    2.Which  agent file do I need to deploy on solution manager and managed system?and let me know from which step I need to start?

    3.Where do i need to Install this EEM Recorder?

    4.Where do i need to Install EEM Editor?

    I had find this EEM setup in –  but where to install is not mentioned

    Please help me for this question.

    • Dear Neni v,

      1. This SolMan Version should be ok, but as you know always try to use the latest SolMan SP.

      2. The Agent used for EEM should be in the best case in the same network as the End Users. So get i.e. a Windows 7/8/8.1 box with 4 GB RAM and install it. Be sure to register the Agent in the SLD. But you can also checkout the Voyager – the low profile EEMon Linux Robot .

      3./4. Install the Recorder and Editor on your Workstation. You have to use this tools to record the script that you then upload to SolMan and distribute from there.

      Best regards


  • Hi,

    I have installed a stanadlone diagnostics agent against the solution manager in my landscape, Now the bottleneck is that I cannot interpret how to analyze the scripts on GUI for EEM. any document or guide will be helpful.



  • Hi,

    Thanks for sharing the EEM setup.

    I have some question:-

    1. May I know where I can download the Agent EEM for end users system? I am trying to get the installation for my window 7 32bit. From SAP marketplace, I could only find 64bit.

    2. As of now, I am connecting to SAP back end system agent. As your picture 2.2 which the agent is activated for SAPGui. For my agent, only HTTP is active and SAPGui is grey out. So even if I have upload the SAPGui recording but no robot is running.

    Kindly please advise.


    Best regards,


    • Dear Chang,

      I try to answer your question 2):

      To run SAPGui tests you must have the Agent running on a Windows PC with SAP GUI installed.

      Best regards