If you open any web-shop you will at the beginning most probably only navigate through the product catalog. Later – after you have done the registration, if you have ordered a product or if you have something to complain about – other areas are interesting as well.
In Web Channel Experience Management we have two areas which are accessible as navigation on top of the screen – “MyAccount” and most of the cases also “Service and Support”. This blog is about the navigation areas on the left side of “MyAccount” and “Service and Support”. It’s not a very complex topic – not for using this in the shop, but also not from a configuration point of view.
“MyAccount” and “Service and Support” in the Web Shop
Via the “MyAccount” Area in the Web Shop you can e. g. navigate to Sales Transactions or to the area where you can maintain your own Account. For “MyAccount” the user must be logged on.
“Service and Support” contains navigation entries for Service Requests, Complaints or the registration of Products. Here it is not always required to be logged on already. Both menus look very similar there are always two navigation-levels. The first level (Menu Heading) is just to group navigation targets and has no own content. It’s possible to expand and collapse all entries of the second level under the related Menu Heading.
Configure “MyAccount” and “Service and Support” in the Web Channel Builder
It’s also possible to have a Menu Heading without any related Menu Option. However in this case even the Menu Heading will not get displayed in the Web Shop and in the Web Channel Builder this will get indicated with a warning message.
If you want to add Menu Headings and Menu Options there is only one thing you have to take care for. The available entries are dependent on the modules you have already assigned to your configuration.
Update existing MyAccount or MySupport configuration
If you change a menu heading and/or menu option inside your module’s XML file after you have saved a configuration with the menu heading and/or menu option NO automatic update take place. You must do the following steps to update your configuration with the current state:
Step 1: Remove the changed menu heading and/or menu option from the configuration
Step 2: Add the changed menu heading and/or menu option to your configuration
related to Web Channel Experience Management in general
- Web Channel Experience Management Index Blog – by Ingo Woesner
- Evolution of SAP’s eCommerce solutions with Guidance – by Ingo Woesner
- Web Channel Experience Management Platform – Technical Introduction – by Adam Ebert
- SAP Web Channel Experience Management Wiki