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Dispute management approval WF

Hi All,

my requirement  is..When all applicable fields are populated, click the Submit button to initiate the routing process by sending a work item to the first “reviewer” or “approver” based on the first field that is populated on the approval routing page.

Email will contain a link that reviewer, approver, concluder will select and it will bring them to Work Item view of  transaction UDM_Dispute (via the portal) of the dispute case (as reviewers/ approvers will not have access to ECC). 

Need “Approve” and “Deny” button for the reviewers and approver.  If approved, the dispute case will move to the next person in the chain until the concluder is reached. 

this requirement only send to “Outlook mail only” not yet sap inbox.

How to start the above require ment. which step types using this workflow. and 1st & 2nd  methods which was call the program.

using any ” Rule” and Function Modules..

Please need your helps urgent



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