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Change Request Management 7.1 - frequent queries

Former Member
‎04-18-2012 11:09 AM

Hi ,

I have listed below the set of issues we faced during the SAP Solman- ChaRM 7.1 SP03/SP04 implementation.

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Q1- Current IBase component is not in active IBase 

Solution:

Every thing is fine in ChaRM configuration and Maintanance cycle, still we getting same issue.

After fill the details in as shown below screen in Request for Change CRM Ui screen

Save it.

           

Then define Change Request scope, Click Edit button and Select inset button

Select planned change in change Category drop down , fill ibase and Save it.

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Q2 - Error RFC destination SM_XXXCLNT100_TMW: Screen output without conencion to user

  Issue is due to Netwear password policy during domain link creation.

After TR of copies testing, original TR is not released showing below error,

Check the Application log.

  Show Error RFC destination SM_XXXCLNT100_TMW:Screen output withiut conencion to user during Release TR.

Temporary solution:

             

      Goto to client 000 of Dev system, unlock TMSADM user

Permanent solution:

Point 3 A and 3 B

1568362 - TMSADM password change manually.

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Q3-  Approval Workflow Role Restriction 

Facing some difficulties, in ZMCR( Request for Change) for Workflow Approval role Restriction

Status: To be Approved

I have created two level of customizied Approval using custom Approval

procedure Z01 & Z02

  1. 1. Lead 1 - once he appoved, Software Quality Manager approval activity will be enabled.

  1. 2. Lead 2 - once approved, status changed to Approved.

So once the two levels approve done, Status changes to Approved.

Normally the authorisation object B_USERSTAT where you can control the through authorization key ( like SMCR_01,SMCR_02) in ChaRM.

But for the Approval workflow not able to restrict through B_USERSTAT.because of same status.

This is newly introduce in solman 7.1.

Solution:

All partners who are authorized through auth obj: crm_apprvl are part of approvallistand applications do not impose any restrictions on them as to who can and whocannot approve/reject the individual steps.

Application was designed to just notify the partner assigned to individual steps through worklist item based on step's execution status but not to restrict its approve/reject to only its partner assigned.

SAP reply: Authorization for workflow approval role restriction  is not available in the standard Solman 7.1  upto SP05.

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Q4 - CRM_UI is open and the user finished the session with the log off button.

        The page from the SAP Support Portal (Service Marketplace) is shown:

Solution: Refer the notes 1644898 - Solution Manager: How to change page when log off from CRM_UI?

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Q5- Error "No maintenance cycle is opened for the current system"

Solution:

Assign the Role SAP_CM_ADMINISTRATOR_COMP to all developer or equivalent role.

Please Check the Dolores blogs for the same

dolores.correa/blog/2009/07/22/change-request-management-scenario-usual-questions-and-known-errors

QAS17. Error: "No maintenance cycle is opened for the current system"

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Q6 - ChaRM change request action disable, after support pack upgrade in SP03

Solution: Please see the note 1638665

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Q7 - Logon to satellite system via Landscape assignment block does not work. Generally any GUI call via application launcher does not work

Solution:

Issue occurs because Browser needs to be set to “local intranet”.

Therefore put the CRM Web UI address to the websites that use the zone “local intranet”.

Internet Explorer ->Tools -> Internet Options -> Tab “Security” choose “Local Intranet” and press the button “Sites” -> press “Advanced” button Add the address of the CRM Web UI and close.

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Q8 -Approval workflow Mail not triggering – not required to define action and condition for Approval procedure Mail trigger in solman 7.1

Solution: Workflow's runtime environment is not configured. Use 'SWU3' transaction to fix it.

                  run 'perform automatic workflow customizing (F9)' in SWU3.

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Q9 - Dump error -ITAB_ILLEGAL_SORT_ORDER , while accessing the ChaRM in CRM_UI

Solution : Note 1674291 - ChaRM: dump while opening service desk transaction

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Q10 - TMSADM user lock after BW landscape added in the Landscape

·      Applied the notes 1414256, 1515926 in the systems.

Execute the report TMS_UPDATE_PWD_OF_TMSADM in all transport domain and transport link systems.

http://help.sap.com/saphelp_nw73/helpdata/en/e7/c5066e05034f4a9cbcf9c84b513b7b/frameset.htm

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Q11 -Reporting in ChaRM

Ø  Execute /N/TMWFLOW/REPORTINGN

Ø  Execute /N/TMWFLOW/TRMO

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Q12 - Restricting users from creating TR’s directly in Development System

Activities

  1. 1. Call transaction /TMWFLOW/CMSCONF.
  2. 2. Check the entries in the Proj. Assignment column.
  3. 3. If you need to change an entry for a system, double-click the entry to make it optional or mandatory

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Q13 - Steps to be followed for System Refresh while using ChaRM in solman.

Type: 1

After refrsh using the same clinet, the just just regenerate the RFC after refresh.

  • Go to SMSY and select flag "Temporarily Inactive System" for the system that is going to be refreshed
  • Make the system refresh
  • Removed the old ALOG files after the system copy, leave this directory empty
  • Press button "Delete Buffered Transport Data" in SMSY for the refreshed system  to remove the obsolete Transport data         
  • Then, re-import manually all transports in to the refreshed system which, at this time, are not in the production  System                             
  • Remove in SMSY the flag "Temporarily Inactive System" for the refreshed system
  • Run report /TMWFLOW/REP_DATA_READ according to note 1546452
  • delete old rfc and Check & regenerate the RFC’s in SMSY for the refreshed system

Type:2

If client changed after refresh the system, then please follow the below steps,

1. Move all the TR's upto PRD and close the maintenance cycle which are using the system

2. Do the refresh

3. create the logical component and add the new Dev client and the remaining system client

4. create the project and activate the task list

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Q14 - Approval Procedure activities missing in Approval block for SMCR (Rfc)


Note 1575201 - Request for Change: Approval Procedure activities missing.

Please check in 'Solution Manager Implementation Guide->SAP Solution Manager->Capabilities (Optional)->Change Management->Standard Configuration->Transaction Types->Status Administration->Define Status Profile for User Status'    -> status profile entry    IT000003 RFC Approval

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Q15 - How to change the page when log off from CRM_UI

1644898 - Solution Manager: How to change page when log off from CRM_UI?

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Q16 - Workaround when SolMan system is temporarily unavailable

Note 1528657 - Workaround when SolMan system is temporarily unavailable

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Q17 -  Validation status not shown in the Request for change(SMCR) CRM UI screen in SP03

Note 1638665 - Translation error in a PPF action of the Request for Change

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Q18 - How to change the maintanance project phase after set to completed.

SE38 - /TMWFLOW/PHCNTRL_DB_UTILITY

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Q19 - How to generate the BP and delete the BP in the systems

BP_GEN - generation of BP

SE38 - AI_SDK_USER_BP_GEN

BUPA_DEL - BP delete

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Q20 - Cutomizing transcation type is not listing in request change scope.

Maintain the copy control details in below path .

SAP Solution Manager Implementation Guide > SAP Solution Manager > Capabilities (Optional) > Change control management > Standard confic > Chnage request Management Framework > Make settings for Change Transaction type

maintain the Cutomizing transcation type details .

Thanks for your time.

Please share your ChaRM issues and solution in this forum. So i will add it.

Rg,

karthik

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