Since some weeks the SAP Help Portal possesses feedback mechanisms: you can rate help pages and give feedback to documentation writers from SAP. So far this mechanism has been enabled in SAP NetWeaver documentation in release 7.02. For this release the whole SAP ecosystem can use this technique to
- tell documentation writers when they did a great job and what we appreciate,
- indicate errors within the documentation and
- tell when we missed something within the documentation.
Let‘s look an example. In NW 7.02 the Help Center was introduced – it allows us to provide information about applications. The framework is documented here. In my opinion the documentation is great because it contains a figure which is shown below.
And at the bottom of this page there is something new: a possibility to rate the page and to write a feedback text which is shown here:
Now you can give feedback. I decided that the figure on this page I is great but as software architect I would appreciate additional information on a overview page and I decided to give this as feedback to the documentation writers: which UI technologies are supported? Can the content be extended in a multilevel way? After pressing the “Send Feedback” button the following message was displayed:
IMHO this is a great improvement of SAP Help Portal. And from my own experience I know that documentation writers and architects really appreciate this kind of feedback. Last year I was able to speak in front of people from SAP Legal Documentation and presented them my expectations from documentation, how I work with documentation and so on. We had challenging discussions afterwards and they asked me dozens of questions: “Do you really need the information on this level of granularity?” “I always thought this may be helpful but it’s good to hear it from a customer.” I learned that documentation architects & translators are passionate about their work and they really appreciate your feedback.
So I suggest that you start when you use SAP Library next time. Do you need information about Classification Toolset that allows you to add metadata to ABAP development objects? Then have a look at the documentation and don’t forget to give feedback. Or do you need information about Technical Receiver API for Client proxies which allows you to control the receiver determination of a SOAP request dynamically. So have a look and don’t forget to give feedback. Here is the complete list of all live feedback campaigns so far:
- SAP NetWeaver 7.3 EHP1
- SAP NetWeaver 7.02
- Change and Transport System (Including CTS Plug-In)
Banking Services from SAP 8.0 (only for the following areas):
- Bank Analyzer (FS-BA)
- SAP Business Partner for Financial Services
- Master Contract Management (FS-MCM)
- Account Management (FS-AM)
- Foundation (FS-FND)
Did you already use the feedback mechanism of SAP Help Portal? What’s your impression?