The SAP connector allows synchronization transactions between OTRS and the SAP Solution Manager. Precondition is, that the deployed SAP Solution Manager is capable to communicate via web service.
While OTRS solutions support the Service Desk and help to efficiently manage incidents of all kind as well as service requests, the SAP Solution Manager is typically used for SAP change management, i.e. software or configuration changes related to SAP only. This integration boosts process automation as it reduces manual processing in two different environments.
Applying for a new SAP user account becomes a seamless and easy to manage process. The request and all required information will be documented in OTRS and automatically transferred to SAP via web service. The connector arranges the transfer of detected data and generates a transaction within the SAP Solution Manager. Your Service desk and customers will both benefit from increased transparency.
