Leading industry analyst firm IDC named SAP a leader in the IT education space in its new report, IDC MarketScape: Woldwide IT Education and Training 2012 Vendor Analysis. SAP is named a Leader in the report, which goes on to state: “Unlike most vendors, SAP makes training available along with the beta-testing release of the software to both “test” the training and provide the ecosystem and early adopting clients with the best opportunity for successfully deploying the new software.”
Key highlights from the report include:
- “Of significant strength for SAP is its large and diverse set of educational services offerings aligned by project life cycle”, which “reflects an industry best practice for comprehensive educational service offerings.”
- “An additional key strength for SAP is its use of community of practice (CoP) to develop content, gauge interest level, and receive feedback.”
- “In addition to input from the CoPs, SAP uses certification scores, global support feedback, and instructor feedback from classroom experience as input into curriculum design workshops to make courses and certifications more relevant and valuable.”
- “[SAP] also has Enablement Executives — part of the global account management team — who develop and present a learning map for key clients to support those clients developing and maintaining skills of its employees working with SAP solutions.”
IDC is also measured and objective in their counsel to customers. While they credit SAP’s increased focus on understanding and responding to the life cycle of training needs of our customers, they advise that we should seek to better capitalize on the skills assessment data we receive via surveys after the completion of classes to help prioritize and improve our portfolio. On the whole, this is an extremely positive report for SAP.
“A key goal of SAP Education is to ensure that all customer audiences can build the knowledge they need to successfully use SAP solutions” said Markus Schwarz, Global Head – SAP Education. “This recognition from IDC validates our efforts to provide an innovative portfolio of software, content and services to our customers and partners, and underscores SAP’s commitment to supporting rapid customer adoption.