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Author's profile photo Ingo Woesner

SAP Web Channel Experience Management 2.0 – Info Guide

Dear customers, partners, colleagues and readers,

SAP Web Channel Experience Management is a new state-of-the-art Web channel solution that was rearchitechtured using the latest Web standards providing enhanced flexibility with respect to setup and extensibility. It delivers end-to-end processes for E‑Commerce, E-Marketing, E‑Service, and Web Channel Analytics on a robust and easily extensible Web Channel platform. Innovative interfaces leveraging Web 2.0 technologies provide a highly interactive shopping and support experience.



While WCEM Release 1.0 was focused on B2C businesses, Release 2.0 introduces native B2B capabilities. In addition B2C capabilities have been extended, especially for Retailers, and the technology platform has been further optimized and uses now JSF 2.1 framework. Benefit from the the new Rapid Deployment Solution to speed-implement a ERP based B2B scenario of WCEM 2.0 in 8-10 weeks at a fixed price.

The rampup nomination period for WCEM 2.0 closed in October 2012, and the solution will become globally available without restriction soon.

From Oct 23 you can even nominate for the WCEM 3.0 release, which will highlight new B2B and B2C features like Delegate Admin, Catalog/Products Views, etc. The release restriction note is available here.



More information about WCEM 2.0

                Feel free to contribute to the WIKI!

  • Stay tuned on the FAQ blog for the most common questions and answers.


Dr. Ingo Woesner
Product Manager
SAP Web Channel Experience Management – Rollout
Suite Development – Application Innovation

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        Author's profile photo Arno Meyer
        Arno Meyer

        Hi Ingo,

        Thank you for the good news. More and more information about the new “Web Channel Experience Management” is now being shared within our internal communities and there are also several sessions on DKOM.

        It’s time to share this also with Customers and Partners. So, I’m looking forward to also
        have a vibrant and engaged community for "Web Channel Experience Management" on SCN soon.

        Best regards,


        Author's profile photo Brendan Farthing
        Brendan Farthing

        Hi Ingo,

        Are there any live demo sites available to see what WCEM looks like out of the box? Or any blogs/presentations with screenshots of what the customer would see? I've had a good look around but cannot find anything to show what this looks like.



        Author's profile photo Ingo Woesner
        Ingo Woesner
        Blog Post Author

        Hi Brendan,

        you are right - this is still missing. We are still in the middle of building up content, and I will take care of posting valueable screenshots by end of the week. I thought I could get the screenshots yesterday, but couldn't manage it, so that was the reason for my delayed reply.

        I still got no response internally to my request, if a demo shop is available outside the corporate firewall.

        From May 22 we plan to offer Live Expert Sessions, which will be recorded and made available in the WIKI. The Expert Sessions will be announced here in the community and in the WIKI.

        So I have to ask you for a little patience, and please stay tuned for updates.

        Best regards,