The term “diagnosis” is used to refer to the identification of any symptoms related to an issue, to avoid or resolve the issue. The Self-Diagnosis application in SAP Solution Manager is being engineered with a similar purpose to diagnose the various components of SAP Solution Manager itself for issues or symptoms leading to issues and finally provide solutions to help end users take appropriate action. The end users will typically be the System Administrators, who is responsible for managing customer landscape’s health.
Before we proceed with the phases, let’s understand the basic terms used in Self-Diagnosis application.
Check: A piece of code or content which verifies the correctness of the task. It can be cross-system or solution/system specific. eg: Check background job SM: TOP ISSUE TRANSFER
Functions: Checks are grouped into functions, which are further grouped in function groups. Also, a check can be part of more than one function. eg: Check background job SM: TOP ISSUE TRANSFER is part of function “Top Issue Management”. Function “Top Issue Management” is part of function group “Problem Management”
Alerts: Alerts are raised as a result of execution of the check. It can be of status; green, yellow or red. eg: Job SM: TOP ISSUE TRANSFER successful in last 4 runs
The phases that a typical user goes through while working with Self Diagnosis application are
Configure: The user has the flexibility to switch-on and switch-off the checks depending on the extent of diagnosis required.
Execute: The application executes each of the check recursively at runtime and compute the status based on the execution. The user also has the option to execute the content check manually.
Analyze: The results of each check execution will be displayed in the form of alerts. The administrators can analyze the issues, if any, with the help of the details provided along with the check status.
Resolve: The details of the alert will also have suggestions to solve the issues raised.
Some highlights of the Self Diagnosis application are
1. The application is part of SAP Solution Manager Installation and is available from SAP Solution Manager 7.0 SP12.
2. The execution of Self-Diagnosis is one of the steps in the post installation process of SAP Solution Manager
3. Is available in System Monitoring work center with SAP Solution Manager 7.0 and in System Administration work center with SAP Solution Manager 7.1.
4. SAP delivers pre-defined content on the top of the framework to enable the application to diagnose various functions and report alerts.
5. The checks are configured to be executed every twenty four hours except RCA function related checks which are executed every week.
6. Solution Manager Functions diagnosed by the application includes Root Cause Analysis, Metric and Alert Infrastructure, Service Preparation, Problem Management, etc.