Service Desk Configuration
Category
SPRO -> Customer Relationship Management -> Transactions -> Settings for activities -> Maintain Categories, goals, priorities
Maintain Categories : Add your categories here
Assign Categories to Transaction type : Here you can assign categories with your transaction type. Then It will display in CRMD_ORDER.
Make Default Category
Go to the below SPRO Path in the image:
Select your transaction type and click on “Assignment of Business transaction categories”
Select “Business Activity” and double click on “Customizing Header”
Here in Category you can maintain your default category.
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