I hope, most of them aware overview of all the new functionality of Change Request Management in Solution Manager 7.1, first thing I noticed in ChARM 7.1 is New User Interface. this is based on CRM Web Client UI framework.
Solution Manger 7.1 introduced new transaction types for ChARM, and Incident Management, these new transaction types only handled on this new web UI, old crm_ui is based on CRM 5.0 where you can access the old transaction types on SAP GUI or using workcenter, But this new User Interface based on CRM 7.0 based on BSP applications (which looks like HTML browser). hence all the old tcodes crmd_order, crm_dno_monitor no longer used for new transaction types.
To access this new CRM web UI, you need to activate the http service ” /sap/bc/bsp/sap/crm_ui_start/ ” , the documents opened with the URL format of “http:/servername,port/sap/bc/bsp/sap/crm_ui/start/.
Since we are checking the new functionality of charm in our new solman sandbox, it has been very difficult to go every time to SICF( Tcode for accessing http services). I decided to place this CRM WEB UI under the favorites in my SAP each access screen. This is indeed saved my time. I am sharing the same with all.
The steps for creating short cut to your CRM WEB UI as below,
1. login to your solution manager 7.1 system.
2. In the SAP Easy access screen, right click on the Favorites, add other objects.
3. Choose BSP application, and enter as stated in the screen shot and save.
Now you have created the short cut for your crm web ui,