Starting with Work Centers in SAP Solution Manager 7.1
This blog shows you how to start to use the Work Centers in SAP Solution Manager 7.1
The first important thing that you should know is that you have different Work Centers and they are based on ABAP roles which follow a naming convention
starting with the prefix SAP_SMWORK*.
You always need one or more Work Centers assigned depending on the activities that you want to perform. A basis person will not perform the same activities
as the project manager or a key user who wants to schedule background jobs. For all of them you have to assign different Work Centers based on the activities.
However for several reasons it is recommendable to limit the number of Work Centers assigned to individual users, i.e. just assign the roles needed.
The next step is to request one user who can access to the SAP Solution Manager System but you need to figure out which authorization(s) and work center(s) do you need. For this step you can refer to the SAP Note 1652746 – Solman_Workcenter: You are not assigned to a Work Center and the following wiki page: http://wiki.sdn.sap.com/wiki/display/SMAUTH/Home
To make it easier here are some explanations for most of them:
|Technical Administration||This work center provide tools to
support the IT teams, for example the IT Calendar, Work Mode Management,
Notification Management, Task Inbox and Central Tool Access for ABAP, Java
and MDM Systems
|Technical Monitoring||You can monitor performance and the
health of your systems by the customizing of templates pre-delivered by SAP.
This section contains the setup for System Monitoring, End-user Experience,
PI Monitoring, BI Monitoring, Connection Monitoring and Solman
|Solution Manager Administration||This is the central access to all the
systems in your landscape, you can create or edit technical systems, create
RFC connections, manage extractors and diagnostics agents and create or edit
solutions and projects
|SAP Engagement and Service Delivery||You can use this Work Center when you
need to get your service plan from SAP, perform a self-service or update your
solution master data at SAP. Also you can track the issues that were
identified during the service delivery. SAP Technical Quality Managers or
COEs will request you access to this work center.
|Solution Documentation Assistant||This work center allows you to evaluate
business processes and helps you to prepare upgrade projects, evaluates new
functionality and analyzes customer developments.
|Incident Management||Provides a central message management
and processing and also you can connect and external Help Desk to your
|Root Cause Analysis||This Work Center is the central access
to functions and methods for monitoring your solutions. You can perform and
End-to-End Analysis, System Analysis, Host Analysis and Database Analysis.
|SAP Solution Manager Configuration||It’s the central point for the setup
of all the functions that you need to run in Solution Manager.
|Change Management||Enables you to manage and control
changes within a system landscape, the process supported include urgent
changes, direct changes in the productive environment and activities for
maintenance, implementation, upgrade or template projects.
|Business Process Operations||You can setup and monitor your
critical business processes and interfaces with this Work Center
|Data Volume Management,||With this Work Center you can
determine the potential savings as a result of an archiving, deletion or
summarization data as result of an analysis based on your table usage, data
distribution and age structure in your system landscape. It’s is also
possible document the information and create reports
|Implementation/Upgrade,||You can create templates for your
implementation projects, which contains documentation, business functions and
business requirements. Also you can perform your Upgrade Analyses before
starting it and obtain the effect of a target product version and the
connections to other SAP products.
|Test Management||This Work Center contain all the
functions that you need for testing purpose, you can create any number of
test plans and link to your Solution Manager project.
|Job Scheduling Management||You can create a job request, schedule
and generate reports for your Jobs within your Landscape
It’s very easy to navigate on the Work Centers as they have a similar look and feel. Generally in each one you have the Overview on the left side and you can click on it and go through the different sections, at this point you need to get familiar with the Work Center assigned to you, there are some cases were you need to take the E2E certification, for more information you can refer to:
Here are some SDN Weblogs related with this topic:
- Test Management – Work Center TEST MANAGEMENT in SAP Solution Manager: Bolstering End-to-End Business Continuity
- Change Management – The Complete ChaRM Solution
- Technical Monitoring -> EEM – End-User Experience Monitoring – What it is and why you should consider it