Skip to Content

Change Request Management – New features in SAP Solution Manager 7.1

The idea of this blog is to be a fast read of the changes and new functionalities in Change Request Management in SAP Solution Manager 7.1.

1. General information

1. 1. New user interface
This new user interface is based on CRM Web Client UI framework.

As of SAP Solution Manager 7.1, completely new transaction types are available for ChaRM, these new transaction types should be created and edited only using the WebClient UI interface.

Documents will be opened in a url with this format:

https://xxx:yyyyy/sap/bc/bsp/sap/crm_ui_start/

As you can see from the url above the SAP CRM Web UI,  crm_ui, is based on BSP-Applications.

The new user interface does not support the existing “old” transaction types, so you cannot open an old transaction type document in this interface, only in SAP GUI  or via the workcenter webdympro url.

The old CRM functionality for CRM 5.0 is based on SAP GUI  but the new CRM 7.0 based on HTML-browser pages, the look and feel between these two versions  of CRM are completely different.

If you go to the transaction type and you click in Channel of a transaction type you will see that for the new transaction types the channel is “GUI CRM WebClient UI”, for the old transaction types the channel was empty,  see for example the new SMCR with the old SDCR:

/wp-content/uploads/2011/12/charm_71_1_87501.png /wp-content/uploads/2011/12/charm_71_2_87502.png

The WebClient UI interface replaces the SAPGUI transactions crmd_order and crm_dno_monitor. The Change Request Management Work Center is still available in Solman 7.1.

1. 2. New transaction types

As of SAP Solution Manager 7.1, completely new transaction types are available for ChaRM.

All new functionalities and features are only available for new transaction types.

These are the ChaRM new transaction types supplied by SAP:

– SMCR Request for change RfC:

In solman 7.1 you can find several improvements to this Request for Change.

    • several change documents can be created from the request for change and linked to it. For example, if a change affects several production systems of a project, you can record all changes in one change request.
    • A change request can still be changed or extended after its approval when it is in status Being Implemented. For example, you can add another change document.

/wp-content/uploads/2011/12/charm_71_3_87503.jpg

– SMMJ Normal Change

– SMHF Urgent Change

– SMAD Administration Change

– SMTM Defect Correction (test corrections)

– SMCG General Change

This is a new document supports the documentation of non-system related changes like printers, this documents can be created during all phases of a project. In fact is totally independent of a project and can even be used without a project.

– SMMN: Maintenance cycle for variant SAP0

– SMMM: Maintenance cycle for variant SAP1

– SMDV: Project cycle

– SMCT: Change Request Template

Templates that can be created for reoccurring request for changes.

1.3. Use of Assignment blocks in the new transaction types

When you open a new transaction type document the first thing that you see is that the tabs under Transactional Data, Partners, Actions, Status, etc. are being replaced by different Assignment blocks.

Depending on the transaction type there are some AB available, like for SMCR that you can always select or not to display, see below:

/wp-content/uploads/2011/12/charm_71_4_87504.jpg

/wp-content/uploads/2011/12/charm_71_5_87505.jpg

Initially the feeling is strange but after playing a little with the documents types you will see that all information is there, only in a different way.

For request for change I have to remark Details, Change Request Scope and Approval AB.

/wp-content/uploads/2011/12/charm_71_6_87506.jpg

For maintenance projects you can create: Admin Changes, General Changes, Urgent Changes and Normal Changes.

For implementation projects you can create: Admin Changes, General Changes and Normal Changes.

For Normal and Urgent Changes I would like to remark these AB:

– Transport Management

See there that you can create the transport request from this AB, also task, TOCs, and see this Assign Request (coming in SP05):

/wp-content/uploads/2011/12/charm_71_7_87507.jpg

/wp-content/uploads/2011/12/charm_71_8_87508.jpg

By clicking in the buttons under Actions column you will be redirect via a sapgui shortcut to the logs and details, but the open sapgui screen is only a display mode:

/wp-content/uploads/2011/12/charm_71_9_87509.jpg

– Landscape: for login actions to the systems included in the project:

/wp-content/uploads/2011/12/charm_71_10_87510.jpg

– Related Transactions (document flow button in old SDMJ):

/wp-content/uploads/2011/12/charm_71_11_87511.jpg

– Processing Log (Change documents in old SDMJ):

/wp-content/uploads/2011/12/charm_71_12_87512.jpg

– Application Log (Action tab in old SDMJ documents/task list actions/SLG1):

/wp-content/uploads/2011/12/charm_71_13_87513.jpg

/wp-content/uploads/2011/12/charm_71_14_87514.jpg

– Scheduled actions:

/wp-content/uploads/2011/12/charm_71_15_87515.jpg

– Parties Involved (Partners tab in old SDMJ document):

1. 4. How to work and search Charm documents

For the new CRM_UI transaction types you can use the IT Service Management, ITSM, for creating and for searching the created documents.

You can get this ITSM by calling /ncrm_ui from a solman  7.1 system, this will open a url like:

http://…/sap/bc/bsp/sap/crm_ui_start/ | http://…/sap/bc/bsp/sap/crm_ui_start/

/wp-content/uploads/2011/12/charm_71_17_87516.jpg

For the old transaction types you can work and search them in the Charm work center. Work center will show you the old and also the new transaction types documents.

Note: From SP5 onwards old transaction types can be displayed in sm_crm too, please maintain the ‘document type’ under spro point “Assign Implementation to Change Transaction Types” for these old transaction types with the same value that you can see for the equivalent new transaction type.

You can call the workcenter via:

-/nsolman_workcenter: this will open the WC embedded in a sapgui screen

-/nsm_workcenter: this will open the WC in a Internet browser

If you choose an old document the URL opened will be a webdynpro url: http://xxx:yyy/sap/bc/webdynpro/sap/ags_workcenter

For the new document crm_ui bsp will be open: http://xxx:yyy/sap/bc/bsp/sap/crm_ui_start/

From the Change Management work center you can start the WebClient UI directly, call “IT Service  Management”

/wp-content/uploads/2011/12/charm_71_18_87517.jpg

1. 5. Support of ChaRM 7.0 transaction types in Solman 7.1

See note 1613908 Old Transaction Types in SAP Solution Manager 7.1

* *See also document https://service.sap.com/~sapidb/011000358700000413412011E


1.6 Adding new 7.1 custom transaction to the CRM_UI

Since SP03 in solman_setup there is step copying transaction types to customer namespace, the report AI_CRM_CPY_PROCTYPE will perform everything for you, and all newly created transactions will be available in crm_ui!

See note 1493264.


1.7. How to work with charm projects

The maintenance cycle phases remains without changes in solman 7.1.

For old projects, project created in solman 7.0, you can choose several options:

– you can close the maintenance cycles-task list and create a new ones after the upgrade or

–  you can leave the old projects maintenance cycles open and use them with the old SDMN after the upgrade

All old projects will be stored in a special table at the first  start after  upgrade and  for these old projects you can  work  with it in the same way  as in the past, table /TMWFLOW/OLDPROJ.

All new created projects will be generated within the new crm_ui environment.

You also have the possibility to enter a new created project in table /tmwflow/switch and if you do so an old crm-document will be created  if you generate tasklist and service desk transaction out of transaction SOLAR_PROJECT_ADMIN.

So, there are several possibilities depending on your needs and decision about on which environment you want to work.


2. Configuration

Please get the guide “Change Request Management -Configuration and Upgrade Guide” Sep 2011 from service.sap.com/instguides ->SAP Components ->SAP Solution guide

It is a really good guide and there are very few things that I can add to this Configuration section.

Just like a summary, when you finish your upgrade to solman 7.1 or the new installation you need to perform these steps:

– Run solman_setup and run System Preparation, Basis Configuration and Managed System Configuration steps

Note: In SP03, in the Basis Configuration step 5 you activate the PIECE LISTS that contains the standard customizing.

“Piece list AI_CUSTOMIZING imported”

This piece list contains the default configuration, for example Maintenance Optimizer, Service Desk or Change Request. The SAP default customizing will be copied from client 000 to your logon client and overwrite only SAP customizing. This activity has no effect on customer configuration and has to be run after each Support Patch import.

Because of this it is very VERY IMPORTANT that you copy all transaction types into your own namespace or <Z>, <Y> namespace before starting to use Charm, copy transaction types, copy status profiles, action profiles, etc… if not your modifications to the standard will be overwritten after the next support package import. So, when using standard customizing, you should copy all standard entries into your own namespace or <Z>, <Y> namespace. This is really important in Solman 7.1!!!

After each Support Patch application you have the option to use report AI_CRM_CPY_PROCTYPE “Update option” to update already copied transaction types with new shipped SAP standard configuration.

You cannot perform this activity in a production client, so you can change your client settings in scc4 temporarily or do this activation in solman development system and imported it in the next systems.

As of release 7.1 you do not need to activate BC-sets for any functionality as they are replaced by the customizing piece list.

– After run solman_setup and select section “IT Service Management”, select Change Request Management:

/wp-content/uploads/2011/12/charm_71_20_87518.jpg

There there is a first check that ensures that the piece list has been imported successfully.

Go through all the steps.

Also go to spro and check all the steps under:

/wp-content/uploads/2011/12/charm_71_21_87519.jpg

Important things in this documentation are for:

– “Copy Transaction types” via report AI_CRM_CPY_PROCTYPE

–  Business Roles concept in crm_ui

–  How to create a project and charm activation

– Create BP and su01 users with report ai_sdk_user_bp_gen, transaction /nbp_user_gen

– Impact ad urgency fields

– Approval procedures and customizing

– Scope assignment block, customizing for the available change documents

– Adding custom actions to crm_ui

– Support team determination

– Multilevel categorization


2.1. RFC communications in solman 7.1 to managed systems

Please implement note 1384598 in all managed system, with this in solman 7.1 the domain links are not required and them also not the connection to client 000 of the domain controller.

Initially we use the trusted connection to qua:xxx and prd:yyy so the same user should exists there with import authorizations, if this user is not existing we call the old method domain links existing and user in 000.


3. Upgrade roadmap

If you have upgraded your solman system to 7.1, please make the solman_setup sections:

– System Preparation

– Basic Configuration, at this point you activate the piece list that brings the new transaction types and the standard customizing in 7.1

– Managed system configuration

– IT Service Management ->Change Request Management

After this follow this flow:

/wp-content/uploads/2011/12/charm_71_22_87520.jpg

See also in the indicated guide the sections:

– “Configuration Comparison”->really interesting!!!

– Background Jobs

To report this post you need to login first.

11 Comments

You must be Logged on to comment or reply to a post.

  1. Nicholas Chang
    Thanks Dolores for the useful and structural info! I’ve always follow your post regards to SOLMAN where it greatly benefits me! Thanks!

    Cheers,
    Nicholas Chang

    (0) 
  2. Invycktus .
    Can we get the new version of the usual questions on SolMan 7.1? Especially with enhancements w.r.t Retrofit? Your last blog is incredible, I still refer to it, but can we plz get something similar for 7.1 soon?

    This blog as usual is incredible! 🙂

    (0) 
  3. Kathiravan Jegatheesan

    Thanks Dolores. very useful Blog.

    One Question– referring to Section 2 point[- Adding custom actions to crm_ui] in the blog

    In ChaRM config i followed the Configuration guide to set up a Custom Action – to send an Email in the SMMJ-Normal change document.

    The Action shows up under the list of scheduled actions in the Assignment block but not showing up under the Actions -drop down. Tried adding the Action (Technical name) in AGS_WORK_CUSTOM but still doesn’t appear.  Entry made was-

    IM_CRM_UI_PPF_01           ZMMJ_REQUEST QA APPROVAL_EMAIL

    Is this a correct one?

    (0) 
  4. Shaji Narayanan

    Hi Dolores,

    Thanks a lot for the highly informative posts.

    I have a query on Urgent Change Documents. 

    We are on Solution Manager 7.1 (SP4) and have configured ZMHF as copy of SMHF.  The satellite landscape includes DEV, QA, Pre-Prod and PROD systems. 

    Currently, once Tester change status of ZMHF document to to “Confirm test success”, the correpsonding transport request is immediately imported in to Pre-PROD in background.  We would like to add an extra approval procedure before the change document is moved in to Pre-Prod system.

    Towards this, can we use Approval Assignment Block (which by default is available only in SMCR) for ZMHF as well?

    Per SP3 Config guide section 3.1.2, we have created additional approval procedure.  How can we activate Approval Assignment Block for ZMHF to assign the newly created custom Approval Procedure?

    Highly appreciate your comments.

    Thanks and best regards,

    Shaji

    (0) 
  5. Hasan Sidra

    Hi Dolores

    Your blogs are really helpul.

    We are having a problem , we activated the BC set SOLMAN40_CHARM_BASICFUNC during activation of maintenance cycle as during project check it was showing red light that this BC set is not active. But now the problem is that i cant create SMHF type urgect correction from my SMCR change request.

    How can we deactivate this BC set or create new type corrections from my SMCR??

    (0) 
    1. Dolores Correa Post author

      Hi Hasan,

      In Solman 7.1 release you should not activate the  BC set SOLMAN40_CHARM_BASICFUNC, all the charm standard configuration will be activated with the activation of the piece list AI_CUSTOMIZING indicated in point 2.1.

      Hope this helps,

      Dolores

      (0) 
      1. Hasan Sidra

        Thank you Dolores for your reply.

        I understand that but somehow we activated that BC set. can you please tell me the remedy we can do?

        Further i can find the action “activate piece list” in basic configuration: step 5, but there is no IT service management on left pane of Solman_setup?

        (0) 
  6. sajin ts

    Hi all,

    Can we assign different change managers for different module while configuring charm?

    for eg one change manager for HR module another for finance(fico) etc?

              please suggest me….

    (0) 
  7. Lluis Salvador Suarez

    Good update from the old one Dolores, thanks fot that:

    For update your own blog post:

    Last from solman 701:

    http://scn.sap.com/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario

    For further information about the Charm scenario see also the following SDN blogs:

    Change Request Management scenario: Usual questions and known errors

    Change Request Management scenario: Working examples

    Change Request Management scenario: Retrofit Functionality

    (0) 

Leave a Reply