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On November,4th we published the SAP Primary Support Twitter channel. Before that we did a pilot only with CRM component tweets, and finally we decided to extend the channel to all the components.

The main purpose of this twitter channel is to share the information created by SAP Primary Support with the customers. Up to now the main way customers have to access this information is by searching notes, kbas or checking the SAP hot news.

With this channel we avoid that customers have to do the search by themselves. Customers just have to follow our twitter channel and they will receive weekly some tweets with this information. They can also configure their twitter account to get the notification on their mails or mobile phones.

The result is that we have a lot of new followers since the beginning:

 

Followers

135

Tweets

118

Clicks on our tweets

114

 

Also we have some statistics per country:

 

Country

Clicks

Germany

38

Spain

17

United States

8

Netherlands

6

Turkey

6

Great Britain

5

India

5

South Africa

3

Canada

2

Australia

2

Sweden

1

Norway

1

Ireland

1

Austria

1

Others

18

 

 

One thing we have changed, taking in consideration the inputs from our followers, is the hashtags we have been using as it seems to be quite difficult to find some information. We were using a hashtag where the first word identified the kind of information and the following word identified the component: #SAP_KBA_CRM. We have removed the first word so you can find the content easily:  #SAP_CRM (just by the component name). 

 

 

 

If you want to be informed about the highlights  that SAP Primary Support creates everyday you can start following @SAP_GSupport twitter channel. If you want to promote our channel, you can use the following signature:

=============================================================

DID YOU KNOW? There is a new SAP Support TWITTER Channel

where you can see the last news from SAP Support:

http://www.twitter.com/SAP_GSupport

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