In February 2010 I mentioned the launch of Business Process Analytics for the first time in some SCN blog (see New key figure catalog for Business Process Monitoring available). Later that year in November I wrote a dedicated blog “New functionality “Business Process Analytics” – how to improve your business processes” on this functionality and explained how this tool can help to improve your business processes and make them more efficient and effective. While there were other related blogs explaining what can be achieved in this area and how this tool is different from others

there still remain skeptical customers of course who are unsure if what I wrote can really work in real-life scenarios. Hence I am happy to share two customer testimonials on this topic. One comes from SAP itself, so that you know we are “eating our own dog food” and yes, we improved our own business processes as well and continue to improve also further processes in the future. The second video features Bayer Material Science who started their improvement journey with us in May 2010.

Enjoy the two videos and check-out if Business Process Analytics could also create added value for your company.

For those who can speak German, you can even enjoy a third video which features Hilti and their statement of a 90% efficiency gain.

Further Information

If you want to read a little bit more on how you could improve your business processes (possibly with the help of SAP) then you can also read the following White Paper Maximize Business Process Efficiency While Minimizing Process Costs

You can find all necessary information about Business Process Analytics in this document.

Frequently Asked Questions about Business Process Monitoring and Business Process Analytics are answered under and respectively.

The following blogs (in chronological order) provide further details about Business Process Monitoring functionalities within the SAP Solution Manager.

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  1. Raquel Pereira da Cunha
    Hello Volker,
    your blog is very informative, thanks for putting together all these information about Business Process Analytics, it’s going to be in my favorites list.

    Best regards,

  2. Sergio Ferrari
    Thank you Volker, you’re blogs about BPM rock.
    I found the testimonials a bit too commercial, I wished to see some real specific business cases about BPA but I appreciated the same.
    1. Volker von Gloeden Post author
      Hello Sergio,

      thank you for your feedback. I understand your concerns, but the format of these videos require some kind of commercialism of course. Actually these and other customers shared some more in-depth insights at different customer events this year (e.g. MaxAttention summit, SAP TechEd, DSAG Jahreskongress) and will hopefully do it as well next year at different occasions. You cannot bring all this information in a 3-4 min video.

      But you triggered some idea. I can check if I update the blog and provide some link to a White Paper document on Business Process Improvement where some Enterprise Support customers shared some additional insight as well.

      Best Regards


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