My colleague Steven and I had the extreme pleasure of visiting and presenting at the Pittsburgh BusinessObjects User Group last week. Thanks to Tammy Datri, we were able to join this wonderful group of people for the day and share with them Remote Supportability options for BusinessObjects customers, as well as improvements that have been made and continue to be made to the SAP Support Portal.
Being able to present to the Steel City BusinessObjects user group was a phenomenal experience. I really love meeting customers in person. There is something to be said about putting a face to a voice and a name. We had some great questions, comments, and engagement.
It was also nice to visit my old hometown.
While presenting, I noticed that there were a few topics that this group were unaware of, so I thought I would share and highlight those items here.
- BusinessObjects customers can register to be notified via email or text when a software release is available to download. This is for customers who have an S user ID to access the SAP Support Portal. To learn more, check out the short how to video below or reference Knowledge Base Article 1553034
- Not authorized to view the specified document 8088: Informative and valuable content available that provides SAP BusinessObjects customers with guidelines for product and support usage. This information is updated monthly.
- Enterprise Support Collateral for BusinessObjects customers: A Checklist of all Enterprise Support services and offerings available for BusinessObjects customers was created with a short description sharing how customers can best leverage Enterprise Support, and the benefits gained from each offering. **An S user ID is required to access the information**
- SAP BI Platform XI3.1 Compatibility Matrix: The SAP BI Platform XI3.1 compatibility matrix has been created to provide you with known compatibility between SAP BI Platform XI3.1 ( previously known as SAP BusinessObjects Enterprise XI3.1 ) and other products in the SAP BusinessObjects suite. ** We are currently working on a compatibility matrix for BI 4.0**
There we have it. A big thanks again for the hospitality we received from the Pittsburgh BusinessObjects User Group. I hope to visit again soon!