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SAP Support Portal: Contact Us web form

The Contact Us web form is used for all written communication with SAP CIC (Customer Interaction Center) and SAP Contracts departments.  This easy to use web form allows customers to categorize their inquiry, enabling quicker routing and resolution times. 

Have questions about licensing, users access, contracts?  This web form can be used to dive down into those categories.

The Contact Us form can be found on the main landing page of SAP Service Marketplace at

or within the SAP Support Portal at

***Note, you will need to have an S user ID to access the SAP Support Portal link

There are a wide range of topics to choose from within the Contact Us form.  Certain topics such as access to software, searching and navigating, downloading documents, and requesting systems and license keys provide a pop up that offers you some additional help options

Once you submit the web form, you can expect to receive confirmation that your inquiry has been received.

If you use the link to submit your query, you will receive a webpage notification that your request was successfully sent.

If you login with your S-User ID at to submit your query, you will receive a similar webpage notification, a confirmation email, and the service request will show up in the Sent section of My Inbox.

Of course, you can still contact the CIC by phone.  A link to all country specific phone numbers is found within the web form.

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