SCN being the vibrant community we all know and love has millions of transactions taking place continuously. We have many data sources (Forums, Blogs, Wiki, Point, Web traffic etc.) which lead to a huge data volume needing to be captured.
We analyze this information to help us run the community more efficiently. Through this we learn what content is most interesting to you, our members. What are you searching for? Who should we be awarding points to? What articles are most viewed etc.
Earlier this year, we decided to adopt the latest In-Memory technology: SAP HANA, and to implement a new business intelligence system based on that technology. We felt, this would improve performance and help us take SCN to the next level.
Rather than supplying a reporting system, we would create a business analytics program that will enable us to better understand our communities needs, spot trends and provide business value. This was especially imperative as we decided to Jive 5 and SCN: The Right Content to the Right Person at the Right Time .
For the past few months, we focused our energy on migrating data, building the cubes, designing reports and implementing a SAP HANA solution with Business Objects tools as the front end.
We launched the first phase of this project earlier this month and immediately experienced a dramatic improvement in performance. Creating new reports, filtering, slicing and dicing is not only incredibly easy, it is also quick as lightening.
Leading this project has been and continues to be an exciting journey and I am eager to see this evolution take place. As we progress I will be happy to continue sharing our experience and get your feedback as well.