Get your hands-on experience now: SAP Citizen Connect is a mobile app enabling citizens to conveniently and quickly report issues in the public realm. Citizens receive status updates on the issues they reported. Citizens can now download the app from the Apple iTunes App Store. Search for “SAP Citizen Connect”. Activate “Sample Data”.
Apps like this are a contemporary way for municipalities to connect with their engaged citizens, transporting a fresh, modern brand. At the same time they leverage existing SAP infrastructure and make it more valuable to their community. When citizens use apps instead of calling in, they reduce the work load of call center agents, and they allow for a higher degree of process automation, which improves efficiency, reduces cost and increases citizen satisfaction.
Deploying SAP Citizen Connect with their Citizens, local governments can
- Expand multi-channel access via mobile citizen self-service
- Start a mobile end to end business process, front-loaded by SAP Citizen Connect, and back-ended by SAP apps for mobile asset maintenance or field services
- Put their brand into their citizen’s hand.
Cities will be able to use their own coat of arms, and their own set of issue categories. The app supports CRM and ERP as backend solutions, creating cases or notifications, respectively. SAP shipped this iPhone application and the respective add-ons for backend integration to an exclusive selection, the ramp-up customers, on October 14th, 2011. Ramp-up candidates run ERP 6 or CRM 7, and a reverse proxy server in their DMZ. SAP still accepts some applications for ramp-up: Go to the SAP Service Marketplace (SMP), and register under SAP Ramp-up > Ramp-up Programs > SAP Mobile Apps > Industry Apps (TM & PS) > SAP Citizen Connect, or use this link.