Hi SCN Family!
We are glad to introduce the new SAP Support Desk Application 1.0 for iPhone, with it, you get a great experience with our Active Global Support organization, right at your fingertips.
Here are some of the SAP Support Desk highlights:
Display customer messages Inbox
You don´t have to wait to be in front of your computer any longer to read the SAP Support Engineer response, now you only have to run the app without losing your place
Search and Display SAP Notes and Knowledge Base Articles
SAP Notes and knowledge Base Articles are the heart of maintenance. As you know several topics about our products are covered by them, and now, with this application you will be able to search for it, in a format optimized for your screen.
Open and Book Remote Connections
This is one of the most time consuming task during incidence processing, sometimes a remote support is required to debug and check your system but you are busy with meetings, having lunch or just away from your laptop. Now you don´t need to get back to your office, you only need to have this app on your device.
Store User and Password for the remote support in the secure container
If a remote support is required, you can record the credentials in the secure container directly, no matter where you are
Contact SAP Customer Interaction Center Worldwide and Read SAP Hot News, Top Notes, etc. Via RSS Feeds
Use your fingertips to scroll through your SAP Top Notes or Hot news, also, if you are away, no worries, here you have the full directory for Support Call Centers at SAP.
Get the App:
You can download the app directly form the following link (Apple Store)
More Information and Feedback:
Please check our SCN Wiki Page for more details.
We hope you like this application and we want to get your feedback via this e-mail for improvements and new features in the upcoming releases.