Say goodbye to reactive support!! You can now get ahead of the game through the Proactive features of SAP Enterprise Support.
You will notice that Pro is included in Proactive and if you are a Pro as I know you are then this is for you! So let’s adddress the topics below and raise your Pro-Quotient on Enterprise Support in the SAP Business Objects space.
Q: How do I take advantage of all that SAP Enterprise Support has to offer for my SAP Business Objects environments?
A: Take advantage of your Enterprise Support Setup Service. This service is a consultation with an SAP Support Advisory Center Expert that goes into what you are entitled to with Enterprise Support and how to leverage it.
Q: How do I forecast and identify potential problems before they become issues in my environment?
A: Take advantage of our Continuous Quality Checks ( CQC ) for your SAP Business Objects Environemnts. These CQC’s are remote services delivered for upgrades, implementations, or newly productive environments and you will benefit from the common knowledge of the SAP expert community to eliminate in advance the ‘known’ and easily corrected big ticket items.
Q: How do I get SAP Experts to help guide me in learning new technologies?
A: Take advantage of our Expert Guided Implementations ( EGI ) which are remote knowledge sessions of 3-5 days with SAP Experts in a functional area. Use them as your personal guide to innovation and implementation for topics such as Remote Support Component, Solution Manager, or BI4 implementation.
Now that you know what we can get out of Enterprise Support let’s discuss how the Pro’s out there can engage SAP to request these offerings.
http://service.sap.com/esacademy > View by role > SAP BusinessObjects
From this link you will see the full offering of what SAP Enterprise Support has to offer.
– Under the SAP Enterprise Support Services section you will see more details on Setup Service and Continuous Quality Checks. To request any of these services click on the link To Request This Service, Contact Your Local CIC or open a Message via Service Markeplace in the component SV-ES-SAC.
– Under the SAP Enterprise Support Academy section you will see more on our Expert Guided Implementations or EGI’s that you can take advantage of and when they are scheduled.
Thank you for your time Pro’s and good luck!