SAP GRC: The 3 stages of Post-GRC Implementation Syndrome
So you’re on a GRC (Governance, Risk and Compliance) project and you’ve gotten past all of the technical work. SAP GRC has been installed and all the workflows, notifications, jobs, etc. are running smoothly. The IT department breathes a sigh of relief and all seems to be good in the world. Now what?
Now your client is ready and willing to tackle those findings. That’s right, findings. All of those SoDs, critical access risk, risk flags, process improvement findings etc. that your newly implemented SAP GRC system points out so well.
Your client then turns to you and asks, “Ok, so now we’re implemented, what’s the best way to tackle these issues?” We’ve all been there. Staring at a client, wondering what is the best possible way to answer that question and replying with the most infamous line a consultant uses:
…. “Well, it depends”
You prepared your client back in blueprint that this moment would come and now it’s here. Where do you start? What are your client’s options? This is where that skill of over-clocking that CPU in your brain has to come in. You start to present the options, business process redesign, security remodeling, mitigation, etc. and you find your client slip into what I like to call the three stages of “Post-GRC Implementation Syndrome.”
If you are that client, DON’T WORRY. A good consultant can guide you through this.
- Denial – “We have HOW MANY risks in the system??” Denial may be an initial reaction, but knowing what’s going on in your system is a good thing. Having SAP GRC not only visually highlights room for improvement, but provides the tools necessary for these issues to be corrected in a streamlined manner via risk response catalogs and policy enforcement. But the greatest advantage here is prevention. Remember your goal is to not only eliminate identified risk, but also to keep it risk-free in the future.
- Bargaining – “Well I know that risk was identified as being critical when we first started looking at it, but there are too many exceptions so let’s lower some of these risk levels.” Don’t manipulate the stats. Try not to second guess yourself as data becomes available. While it’s true that risks and their associated levels should be periodically evaluated, trust your baseline standards and stick to fixing the problems.
- Acceptance – Everything is going to be OK. Trust in your software, its real-time analytics, workflow notification and audit/policy enforcement. Above all, trust your resources. A sure sign of a successful SAP GRC implementation is that all involved will have learned something new. Clients find themselves having an even firmer understanding of their business, a renewed or newly found appreciation for compliance and the technology surrounding it. For the consultant, the experience should have brought on new opportunities to make long-lasting business ties so that your client can reference your expertise anytime.
What methods do you use when you are ready to conquer a GRC project’s findings? What criteria do you use to determine what’s best for your client? Do you have specific guidelines or does it really all “depend”?