Skip to Content
Author's profile photo Christopher Vozella

How To Maximize Enterprise Support, ASUG Florida Chapter Meeting, September 2011

On Septebmer 23, 2011 Steven Roberts ( Quality Manager, SAP ) and I had the pleasure of attending the ASUG Florida Chapter Meeting and SAP Master Data Governance Workshop at the Crowne Plaza in Sawgrass Mills, Florida.  This is a few of the highlights from our experience at the event.

First off thank you to the ASUG Florida Chapter Leadership and their hospitality to myself and the other SAP Colleagues who attended.  Jennifer Buko from Houghton Mifflin Harcourt helped lead the agenda and it was a well organized and attended event with over 80 colleagues from the ASUG Community in attendance as well as solid representation from SAP with myself and Steven Roberts from AGS, Lis Andrade from Education, Michael Met from Value Engineering, and Simer Grewal from Product Management.

The main focus of this Chapter Meeting was a Master Data Governance workshop led by Simer Grewal which provided a deep dive on the SAP tools for Enterprise Information Management and data management.  Simer led multiple sessions devoted to deep dives on the various aspects of the tools and how customers can utilize them to maximum effect in their organizations.

During lunch we had the pleasure of conversing with Vicki Moten and several individuals from the Broward County School District and listen to her experience on the school district’s ECC 6 implementation project.  Amazing to realize how much implementation and IT effort goes into development and implementation of a 40,000 user organization like the Broward County schools.  Broward County schools are the 6th largest school district in the US and as you can tell the size of many Fortune 1000 companies.  Truly an outstanding project and great to see how our tools can simplify the process and user experience for their organization.

 After lunch we attended an excellent presentation on Integration of SAP BPC v7.5 with the BI/BOE stack delivered by Scott Chambers from the Aster Group.  From an Active Global Support standpoint it was enjoyable to see the upfront functionality and integration that we have with our various BOE tools like WebIntelligence, Crystal, and XCelsius and how we can create reporting and visualization off of the BPC data.  This is a marriage of incredible tools and something we look forward to supporting our customers as they implement these tools.

In the 1:50 PM slot Steven and I presented 45 minutes on Enterprise Support for the SAP Business Objects tools with a focus on Remote Supportability and what is coming for the Business Object stack.  Of particular interest from the presentation was Remote Support Component for XI3 / BI4 and how customers can use this tool to manage and monitor their Business Objects environments.  It was very much a classic SAP group but as they dip their toes into the Business Objects stack this will be some great material to use moving forward.  For anyone who is interested in hearing more about Remote Support Component, Remote Supportability tools, and Enterprise Support please visit the links below:

At the conclusion of our presentation I hit the road with a Dunkin Donuts for the 4 hour trip back to home base in Orlando.  A great day to network with our customers, partners, and see how everyday organizations put the power of SAP tools to work!

Thank you Americas SAP User Group for the opportunity!

Assigned tags

      Be the first to leave a comment
      You must be Logged on to comment or reply to a post.