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Author's profile photo Faisal Iqbal

Changing the way they work: A short introduction of Organizational Change Management

Summary

You’re considering to replace your current system with SAP applications and therefore expecting to have some resistence from your current system users. You want to know how to manage the transition and looking for a brief piece of writing describing the concept & methodology in plain words. If the scenario applies to you, this small write-up is for you. In business & IT (and more specifically SAP) jargon we call this work stream as Organizational Change Management (or OCM to abbriviate it).

Scenario

If you’re an owner / decision maker of a well run business and you think your decision of replacing the current system with SAP applications would just be welcomed across the organization, you may need to rethink. The strategic direction, howsoever clear it is, may not bring you the desired results unless and until a good change compaign is executed. What precisely this so called Change Management is about, is described here.

Definition

Change Management, in a SAP Implementation context, is eliminating / minimizing of the resistence and ultimately preparing the stakeholders for accepting the new applications.

Action Plan

It can be achieved if we understand the following “What, Who and How”:

  • Who is required NOT to resist and react?
  • What requires people NOT to react?
  • How do they NOT resist?

High-Level OCM Activities

Whenever a project is to be initiated, the Change Management activities need to be started in parallel. On high-level, these activities could be classified as follows:

  • Identify the affected people.
  • Analyze their needs and how best the new system meet their needs.
  • Inform them of the change, the benefits it’ll bring to them & to the organization.
  • Make sure they accept the new system and seek their feedback regularly.

In short, we can say the OCM exercises is about finding out

  • Who is affected?
  • How to minimize the affects?
  • Who will do the job?
  • What affected people require?
  • How to communicate with them? Especially the benefits?
  • How their job will be changed?
  • How to get feedback on what’s happening, in reality?
  • Check they are ready or not?
  • Did your user accept?

Call it I.T.A.M

  1. Inform your people
  2. Talk to them
  3. Get their Acceptance
  4. Monitor their performance

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      12 Comments
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      Author's profile photo Former Member
      Former Member

      Very Good document.

      Regards,

      Sushant

      Author's profile photo Faisal Iqbal
      Faisal Iqbal
      Blog Post Author

      Thanks Sushant!

      Author's profile photo Former Member
      Former Member

      Good article

      Author's profile photo Faisal Iqbal
      Faisal Iqbal
      Blog Post Author

      Thanks for your appreciation.

      Author's profile photo Chrishan Bastiampillai
      Chrishan Bastiampillai

      Good article

      Author's profile photo Faisal Iqbal
      Faisal Iqbal
      Blog Post Author

      Thank you Chrishan! Glad you liked the content.

      Author's profile photo Former Member
      Former Member

      thanks the Document is good..

      Author's profile photo Faisal Iqbal
      Faisal Iqbal
      Blog Post Author

      It was very brief overview. But I intend to write further on the subject. Thanks for your appreciation.

      Author's profile photo Former Member
      Former Member

      For a beginner SAP Professional, I found this document to be very informal, and understandable. Much appreciated 🙂

      Author's profile photo Faisal Iqbal
      Faisal Iqbal
      Blog Post Author

      Thank you Nzeribe for your kind words : )

      Author's profile photo Former Member
      Former Member

      How is has your SAP beginner journey been going?  What was your starting point for SAP?

      Author's profile photo Faisal Iqbal
      Faisal Iqbal
      Blog Post Author

      In addition to the above overview of OCM, I've shared a narrative explaining the lessons I learned while managing a Change Program. The key features of the program are its dynamic features i.e. change in procedure, process, solution and practice, covering projects within SAP; transition, automation, migration and user experience. You may read the details at following link:

      Application of Change Management Techniques at different projects – lessons learned

      Please leave your comments, should you have any.