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As a consumer we are constantly provided products and services where we can have it our way.  You configure the product to meet your unique needs.  As many consumers choose the same configurations, this is not very unique.  Competitors in these environments often find better features as a selling point to win in the marketplace.   They listen to the customer to find what is missing or what could make it better.  They then deliver these features and ultimately win in the marketplace.

If you think about software as a product, many marketing people feel they have performed adequate research and deliver the ultimate products.  But, what do you do when this falls short?  Is there a way to document your requirements and to find those other customers that are looking for the same functionality?  Within SAP Security I can confirm that there are multiple methods of requesting enhancements but not all of them get the same results.  You can enter an enhancement request with SAP in hopes that your single idea will be read by a product manager and delivered in some distant future release.  There is also the Idea Place and Security Influence Councils.  Partnering with ASUG member companies, SAP has been focused on reviewing and delivering enhancements that we can receive value in a shorter time.  As with all requests they need to be vetted to determine how they fit with the current functionality, but with the customer voice SAP Is listening. 

 There are several ways of getting involved.  If you happen to be attending SAP Tech Ed in Las Vegas you could attend session SCI 250.  This session is both an update on current security influence initiatives and a security update session.  If you are not in Las Vegas and still want to participate as an ASUG member company you can request to be part of the security influence council by e-mailing influence@asug.com.  If you are not familiar with influence I also have a previous blog explaining this.  The link to this is What is SAP Influence?.

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  1. Christopher Solomon
    Thanks Greg! I can not tell you how often I am on a client site or talking with other “SAP people” and I hear “I wish SAP did this” or “this product should do this…why doesn’t it?”….and the first thing I always ask “well, have you told SAP this?”….to which I almost always hear replied “You mean I can do that??!?!”

    So yes…thanks for this blog and reminding people to get involved!

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  2. Gretchen Lindquist
    I am very excited about our upcoming Influence update session, and I hope that many people reading your post will be attending.  Clearly the use cases we have documented are convincing SAP to make some significant improvements, and we have exciting progress to report.
    Anyone who wants to know more should be with us at SCI250 tomorrow.

    Gretchen

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