Today I am sharing with you the new “Run Better” slide deck which is the new SAP Enterprise Support Overview Presentation. As we want to make it easier for you to learn about SAP Enterprise Support the new presentation comes with a new story-based approach.
We want to highlight that you can “Implement Better”, “Operate Better” and “Innovate Better” to become a best-run business with the help of SAP Enterprise Support. A simple key message we hope you will be able to relate to.
The new themes put everything into a context and through this helps customers to better understand the advantages of SAP Enterprise Support. With this we want to underline that SAP Enterprise Support starts with day 1, helping customers throughout the complete lifecycle – and it is not only focused on operations. It already provides benefits during the implementation-phase and it helps customers to consume innovations.
Here is the “how”:
There are many components that make up the SAP Enterprise Support offering. Through a process called the “SAP Enterprise Support engagement methodology”, SAP Active Global Support collaborates with you to understand your solution and top issues to build an engagement plan that addresses the identified issues and shows the value of the engagement. The collaboration happens through a group called “Support Advisory”. The support advisory center can help with setting up the SAP Solution Manager which is the platform for the engagement model.
SAP Active Global Support has an additional way to help customers enable their SAP Solution Manager. The SAP Enterprise Support academy is the knowledge transfer piece of the offering. The academy has two different types of services to enable SAP Solution Manager functionality along with some core improvement services.
The SAP Solution Manager enablement services are called expert-guided implementation services. These services have an SAP Solution expert work with your team in the morning on a specific functionality area of SAP Solution Manager and then in the afternoon your team will spend performing the tasks learned on your own SAP Solution Manager. Emerging questions can be directly addressed to the SAP support engineer. Afterwards you move on to the next step in the process.
The second service available in the academy is the guided self-services. These services are guided procedures within your own solution manager system to be executed at your convenience.
The support advisory center also performs a couple of other essential roles in our support offering. The support advisory center will work with you to help establish the correct continuous quality checks for your support plan. They would also be the team you would work with in case of a mission critical situation.
This support offering is continually improved through the collaboration SAP Active Global Support has with our 109,000+ customers. From this close collaboration of services delivered and top issues solved, SAP strives to help you to implement better, operate better and innovate better.
Stay tuned for the upcoming videos and blogs about the new “Implement Better”, “Operate Better” and “Innovate Better” themes.
Direct Link to the new “Run Better” Presentation: http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/80d88627-14b6-2e10-b798-c827cee4a9b5