As a former ERP Project Manager with a technical background, I often had to run back and forth between the developer’s team and the functional consultants…..endlessly (ever seen Forest Gump, with a beard, on the road ? well that was me!)
Now please let me try to do the same.
To prepare for Innojam, there is a topic on Idea Place dedicated to its subject, which is Gamification. As Innojam is very much techies-oriented, I doubt a lot of BPX experts will go there, don’t you think?
And it is a pity, because gamification is VERY interesting for the Functional experts too !
Not knowing anything about gamification, I have read all the beginner’s guide given in the Wiki (please follow the arrow -> http://goo.gl/L7xX2 ).
In so many words, gamification is about giving an extra layer on top of the business aspects. This layer uses games mechanisms (points, rewards, levels, medals…if you know SCN, it should sound familiar to you) to improve the user’s experience and give him an extra purpose (earn more points!).
So what ? We all know that a key factor to an ERP project’s success is change management / user acceptance. And even if SAP has done a lot of work on its interfaces to become more user-friendly, it can still be a challenge.
Example ? A few weeks ago, I had a Warehouse Manager attending a SAP ERP Training. He complained that his team didn’t trust SAP, and didn’t enter the stock movements when they were in a hurry, because “they had real work to do “… So the Manager had to enjoy spending hours to enter correcting movements in the system every day…
Now let’s try to Gamify this a little bit !
Let’s say that everyone has a score and a corresponding level (padawan, jedi, master…you name it) automatically calculated by the system (Nb of mistakes, nb of movements, time spent on each transaction….).
Don’t you think everyone would become involved a bit more? If needed, you can also have rewards, leaderboards….to give a continuous feedback
Gamification is about user motivation, so I don’t think it is a purely technical subject (in fact it has given me many ideas, that I’ll try to propose on Idea place)
What do you think ?