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->Updated on 20 Feb 2014 to include transaction types existing in SP10, released on Oct 2013.

The latest SAP CRM 7.0 IT Service Management processes will be integrated into the next SAP Solution Manager release 7.1. Before the new release of SAP Solution Manager, IT Service Management was supported by SAP CRM and Application Lifecycle Management was supported by SAP Solution Manager.

The SAP IT Service Management functions have been developed on new object types, so it was necessary to introduce some new transaction types for Incident Management and Change Request Management. UIs are upgraded from SAP GUI to SAP CRM Web UI. The former SLFN based documents  cannot be displayed or processed in the SAP WebClient. You can process existing tickets based on 7.0 transaction types within the Work Center UI or SAP GUI, until they are closed. New transaction types are only available to be created and processed using the WEB UI.


SAP IT Service Management brings to SAP Solution Manager 7.1 a new transaction type to register a Problem in Problem Management, which can be assigned to Incidents, a new transaction type to register Test Defects assigned to test cases, and a General Change transaction type that can be used for instance to register a non-system related change or a non-SAP system change. The new transaction type of Change Request document (now called Request for Change) will support multiple change documents. The SAP IT Service Management will also be integrated to other ALM-processes such as Quality Gate Management and Business Process Change Analyzer. These two ALM-processes will also have a correspondent transaction type.

I am currently participating in the ramp-up and testing SAP Solution Manager 7.1 SP01. Below you can see a list of transaction types that I could get from SAP Solution Manager 7.0 versus SAP Solution Manager 7.1:







Administration change



Request for Change



Project cycle



Urgent change with TMS



Normal change with TMS



Maint. cycle (Alternative,for Task List Variant SAP0)



Maint. cycle (Standard,for Task List Variant SAP1)



Defect correction during test



Incident   Software Partner



Incident  (IT Service Mgmt. VAR)



Incident  (IT Service Mgmt.)


General Change


Request for Change Template

SMDT Test case error
SMFG Functional Gap (only for those with ST-ICC installed)
SMIT Incident Template
SMOR Monitoring Request
SMOT Service Operations Task
SMPR Problem
SMPT Problem Template


QGM Change

SMQU QGM Urgent Change

Service Request

SMRT Service Request Template
SMSO ITSM Service Order


BPCA:   TBOM Recording

SAP Solution Manager 7.1 is planned to be available for all customers by the end of August 2011.

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  1. Former Member

    Hi Raquel,

    Could you kindly let me know the difference between SMDT and using SMIN for Test error messaging? If I go into SMDT I see the same screen as SMIN and I have to do the same set of configurations if I am customizing either of these. Is there any difference in the two of these?

    Any list of functionalities like a checklist that shows SMDT, SMIN has feature A, SMDT only feature B, SMIN only feature C etc. This will really help in making use of all the features of the SMDT transaction type.

    I also raised question in the discussion forum, but I still have not got a comparison list or insightful answer.

    Thanks very much in advance,



  2. Juan-Carlos Garcia-Garavito

    Good day:

    It is our understanding there is a new add-in for Solman 7.1 that similar to functional gap, introduces 2 new transaction types that are derived from incident (ITSM), similar to functional gap, but which are for Business Requirements and IT Requirements.  

    Does anyone know in 7.1 what is the name of that add-in and what are the name of the 2 new transaction types?

    We understand is all integrated in 7.2, but for 7.1 there is no information out there we could find the piece of the respective component to at least try to test it out.


    Juan Carlos


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