MDM Info Collector Updates
After the initial version of MDM Info Collector (Klaus David “MDM Info Collector” speeds up customer message processing dramatically about it) that proved pretty successful in message handling by delivering required contextual information for thorough analysis and streamlined processing, the tool now comes with additional features.
The MDM Info Collector creates a comprehensive snapshot (zip file) of MDM system info that can be used later by SAP Support for offline failure analysis. This accelerates the analysis and resolution of the reported failure.
What’s New in Version 2.0 of MDM Info Collector
New features include:
- Remote execution of the MDM Info Collector tool by “SAP MMC” (uses “Server Snapshot” functionality)
When you do not have access to MDM Server on machine (e.g. the machine is managed by the IT department) but you still need to provide the MDM system info to SAP support, then you would like to use the remote execution.
From your local Windows PC, run SAP MMC to collect info from a remote UNIX/Windows MDM machine, then download snapshot (containing info package) to your local machine (requires new SAP-Framework (720-path90) and updated MDM profile (available in MDM7.1 SP7 Patch7).
- Supports also Master Data Import Server (MDIS) and Master Data Syndication Server (MDSS), in addition to the Master Data Server (MDS)
- Collects much more information than before
This additional information accelerates the analysis time of customer messages by SAP Support
- Supports SSL
As of MDM7.1 SP7
For more info, see the how-to information (PDF) that is attached to SAP Note 1522125.
Hope this info is useful for you.