Leveraging Analysis and Support to Improve Utility Billing
Very few business processes touch the end customer on a more regular basis than receiving a monthly utility bill. While the customer’s expectation is simple and straightforward – timely and accurate billing – the utility company, on the other hand, is faced with a complex task: producing and delivering hundreds of thousands of bills in an efficient, cost-effective, and strategic manner.
Typically, a utility company runs billing through an industry-specific solution and generates management reports via a business information warehouse. But with two separate solutions supporting billing and reporting, hundreds of thousands of monthly bills to produce, and significant resources dedicated to tracking and storing billing data, utilities seldom find the time for true decision making support for billing, or realize its value. Limited visibility into billing performance can mean foregoing opportunities to reduce both cost to serve and working capital.
So what does effective decision support look like? Timely, accurate, and easy-to-digest billing content and analysis. The ability to take advantage of both periodic and ad hoc reporting. Knowledge of not only the latest analytic trends – such as visual, color-coded alerts embedded in executive dashboards – but also how to make the most of them in a particular organization. And, as analytic best practices evolve, the ability to stay on top of the most effective analysis and support available.
A tall order – but Performance Insight and Optimization Services from SAP can help. As part of SAP’s consulting services, Performance Insight and Optimization Services leverage proven industry expertise for the decision making support utilities need. They’ve created Analytics Enhancement for Utility Billing to deliver subscription content and high-performing analytics, dashboards, and reports specifically designed for the utilities industry – all for a moderate annual fee. Utilities get functional robustness and business insight, without the daily responsibility of monitoring best practices and tracking analytic trends.
Analytics Enhancement for Utility Billing subscribers get highly visual, relevant, and decision-focused analytical content. Dashboards and reports support the entire range of billing processes, broken down into discrete decision points – each targeting a specific role, action, or choice. Billing managers can plan and execute billing runs based on customer segment priority, better control the billing process, and increase the percentage of first-time-correct bills. Collection managers can simulate and analyze the behavior of debt accruals sorted by customer, connection, and/or price. At each point, insightful analysis, transparency, and decision support streamlines the billing process and reduces cost to serve.
For more information on Performance Insight and Optimization Services from SAP, please visit www.sap.com/PredictiveAnalytics .