Have you already think about getting real time monitoring, having more insight regarding the way your platform is behaving days after days?
We developed such a tool for our SAP BusinessObjects install-base. It is called Remote Support Component (RSC). The RSC is a support component that allows customers to better manage, monitor and evaluate their SAP BusinessObjects Enterprise system and maximize the value and delivery of SAP Support. It is covered as part of your maintenance fees and now available for downloading in the SAP Market Place.
We designed it ideally for customers who want to avoid downtime due to not having system insight on foreseeable problems. You would receive the following value from the remote support component:
- Faster message resolution from the automated data gathering functionality included in the tool
- Cost reduction, faster response time, less system downtime, increased IT staff efficiency, and overall increased customer satisfaction
- Real-time monitoring available for SAP BusinessObjects products through the use of Wily Introscope Enterprise manager
- Identify and resolve potential issues before they can affect the larger ecosystem and lead to business process downtime
- Automated Early Watch alert Report
Let’s take a look at the architecture of the Remote Support Component:
You can find all details here: http://service.sap.com/rsc