This document details the BW relevant units available in SAP Folder Management(formerly known as SAP Records Management(RM) )for retrieving data from RM for use.
The document assumes rudimentary knowledge about Business Warehouse, knowledge about SAP Folder Management. The document assumes understanding of SAP systems in general & is aimed at users of SAP systems with some understanding of navigation on SAPGUI screens.
Brief overview of the entities relevant for integration
Certain data sources have been provided for data retrieval for cases created in RM. Currently there are no such objects available for pulling out data for records.
- Data source 0CSM_CASE_ATTR OR function module UDM_BW_GET_CASE_DATA:
Data source 0CSM_CASE_ATTR makes use of function module UDM_BW_GET_CASE_DATA to retrieve attributes of cases. This data source can be used to extract the attributes for cases of particular case types. It can also be used to extract the attributes for cases which have been changed during a certain time period. The latter usage has been enabled & information can be found in note 1159696.
- Data source 0CSM_USER_TEXT OR function module UDM_CASE_USER_TEXTS:
Data source 0CSM_USER_TEXT makes use of function module UDM_CASE_USER_TEXTS to retrieve users’ texts. These are for the users who have been involved in the processing of the cases. For eg – “changed by” , “processor” etc.
Integration Scenarios currently in use
The extractors are used in Financial Supply Chain management (FSCM) area in Dispute Management, Credit Management, Collection Management etc. They are also used in CRM in IC for incident handling. These applications create & process cases for disputes, customer complaints etc.
What do you need to do to integrate if you need to integrate for a new scenario
Usage of these extractors is relevant if your application makes use of Case Management in NW Folder Management applicationor you are working with NW Folder Management directly. For making use of the extractors, expertise in BW is necessary. You would need to create your own datasources to extract data using these extractors & subsequently use in the reports designed by you.
Functionalities not supported
Extractors are available for extracting case data only. There are no extractors for records or documents(or any other service provider)