The “Dirty Little Secret” of Facebook (Access Control)
Recently, I discovered some “dirty truths” about Facebook that I found somewhat disturbing, even though the situation can probably be explained with personal and cultural differences. Nevertheless, I find the practice offensive.
In a nutshell, it’s become more and more popular for people to create “levels” or “castes” of Facebook friends who they give different “access rights” to content on their FB pages.
If you are not familiar with Facebook lists, here is a quick tutorial. This feature allows you to create lists of “friends” and to then limit their access to your Facebook content through settings in the profile area.
Quite some time back, Jeremiah Owyang wrote a block about what to do if your boss wants to be friends with you on FB. There seemed to be a moral dilemma to tell your boss if you’d like to keep your private life separate, that is, you don’t want him to be friends with you on FB. Coming from German decent (we are very direct), I found this hard to relate to. My believe is that if I can’t tell my boss that I don’t want to share my private life with him, I should probably be looking for a new gig.
I am personally confused by the need to segment your “friends”. Obviously, Facebook is a semi-public tool. For one, very few people trust Facebook security and (should have) consequently have made peace with the possibility that the information they share might end up on Google one day. Second, if you are not limiting your FB page access to close family or your closest circle of friends (most people I know don’t), you are already customizing your postings to sanitize them. Let’s face it FB is a conversation with many people at the same time, and some reputation management is required. If you want a private conversation, pick up the phone or meet in person.
My FB strategy subscribes to the Malcom Gladwell philosophy, that it’s good to not just have “A” and “B” contacts but also stay in touch with “C” and “D” contacts. For example, once you set out to find a new job, your “C” and “D” contacts are much more likely to provide new leads, than your “A” and “B” contacts who you are constantly in close connections with already. You also find out a lot of great information from people in your wider network, stuff you’d not learn from your closest friends. It’s a big world out there and fun to get access to other people’s worlds/lives. Voyeurism is part of FB, be honest.
My rules are simple: I have to know and like you (this means we’ve at least spoken, ideally met but not mandatory); I consider you as a person with enough common sense to not write something embarrassing or stupid about me; I assume you are interested in what I share on FB and I would like to know more about you.
Obviously, my philosophy is not shared by everybody and I was almost shocked to recently learn that it is very common to segment your friends on Facebook into different lists. Well, it happened to me and I take offense. If I ask somebody to “friend” me, I have absolutely no problem in getting no response at all (“Not Now”) or to get an honest response that says “FB is very personal to me, how about we connect on LI (or not even that)”. What I find offensive is to get accepted as a friend – but not really – to end up on a FB wall that I can’t write on. It means, I accepted you as a friend but I did not really want to but did not know how to tell you that.
It does seem to be largely an American condition to be so Passive/Aggressive. I myself am totally that way. Fortunately my wife is not, so I'm slowly learning to stand up for myself, as when I chided on Twitter that you had better be worth all of the "Natascha to TechEd" hullabaloo (which you absolutely were).
My feeling with Facebook, Twitter, LinkedIn, blogs, and everything else out there is that if you say it, you'd better be prepared to defend it, or (when appropriate apologize) because nothing is ever lost anymore, and don't think one of your *real* friends won't share something with a *non-friend* if they feel like it (see Matthias's great blog http://www.inscope.net/post/1980). So, if I say something anywhere on line I use my own name (or at least my consistent and easy to find me pseudonym, oswaldxxl) and know that at some point someone may meet me at TechEd and say "So you're the one who thought I might not be worth all of this 'Natascha to TechEd' hullabaloo." and I'll need to be prepared to answer for yourself.
Fortunately for me I have good friends, great family, and I'm employable so it hasn't yet bitten me in the backside when I say something questionable (which I can assure you is very, very rare indeed).
As for myself, I'm perfectly happy to accept any request from anyone in almost any context because if they really want to know what I had for breakfast (a scone) or what pants I got for Christmas (some awesome Champions' from Target) they are going to find out anyway, so it isn't worth potentially offending someone when I don't really care that much. The only exception is twitter, where I won't follow everyone who follows me because I don't have enough time to read everything people put there that I already KNOW I want to follow.
I suppose the next question is what should you do? I'd say you can accept that some friends are better than others, or you can realize that some people just aren't worth your time and you can unfriend them so you don't have to spend your precious time engaging someone who isn't all that interested in engaging back. And from knowing you personally, I'll add that is there loss.
One of my favorite proverbs is "if you lend someone $20 and you never see them again, it was probably worth the $20." That isn't even remotely applicable here, but it is one of my favorites nonetheless.
I'm not as active on facebook anymore or even twitter lately, and if I post on facebook it usually ends up being something related to one of my children. Otherwise its a pretty boring feed and unless you really want to know some of my personal favorites in books, tv, music, etc. theres not much there.
Take care,
Stephen
I just love connecting with people and am very nosy :-).
Thanks for the kind words spoken about me too (blush).
Agree 100 percent. I remain baffled by those who friend up casual acquaintances on FB and then control their access via elaborate privacy settings. I have heard of a few folks who like these settings for their relatives who they feel compelled to be friends with, but the whole thing smacks of the deterioration and abuse of the term friendship to me.
However, it gets worse. About six months ago Facebook made an algo change that actually has Facebook making judgements about what you should see on your feed even from pages you already liked and friends you already made. So, even though you opted in, Facebook opts you back out. To me this represents a big mistake on Facebook's part in terms of assuming that you have no interest in a particular friend because you haven't interacted with them lately. How many old friends fit into that category? The end result is you see updates from the chatty acquaintances but not necessarily from older friends you don't talk to all the time.
And yes, you can adjust this somewhere deep in your settings - Facebook apologists always justify FB based on obscure settings that super users can tweak. But it doesn't change the general experience of FB making decisions for you. The end result is a more insular experience which is why you see me rarely on FB and much more often on the more open Twitter platform.
p.s you can write on my wall anytime. 🙂
To get ALL news updates from ALL your FB friends, simply scroll to the bottom of the newsfeed. Where it says "Edit options", select "Show posts from all of your firends and pages".
Lol. I think a large part of it depends on our culture , personality and even region.
In case of C and D contacts , i dont like to post my family related content .. Sometimes it not even about privacy but also based on interests.
if I post something specific to India or something in a regional language it make sense to post to relevant groups.
It does represent the societal structures for me 🙂
Bharath
Somebody else even commented that they write some posts in Hindi, and hence their English friends will be bored.
I see it as part of somebody's life and like to observe (does not take much to scroll down in the news feed) but there's definitely room for this approach.
I guess, I feel it would be way too hard to maintain different lists and post different types of content. But that's who I am in real life, very similar to the person at work, only trying harder to seem respectable :-).
LinkedIn on the other hand is a different animal it is more business oriented, I consider it the face book for grown-ups though I will say that there are people on there who could do with a bit more growing up! I will connect with people who I have worked with, work with and who I meet at trade shows or in business meetings, there are almost no holds barred on this. My business related twitter account is connected to this social networking tool but not my personal twitter account.
In the end it is different strokes for different folks but for me at least I don't really want to mix business with leisure. When I leave the office, that's me time and I don't want to have to be wondering who is psycho-analyzing me from work!
Remember the days when you were sick at home and had no remote access or PDA? Sometimes I dream back to that day.
Well, I have sold my soul to the social media devil but that does not make me oblivious to the fact that it can be a time sink and is not for everybody. Afterall, all I do all day and get paid for his Tweeting and posting on FB...I wish!
There is no way my Facebook friends want to hear anything about SAP as 95% have no idea what SAP is (including my parents) 🙂 and I doubt my twitter followers want to see pictures of my kids (though I do very occasionally post something non SAP related on twitter). I think it is clear to have a strategy regarding social media and although mine wont work for everyone it works for me.
i like how you differentiate between personal (FB) and work (LinkedIn) with Twitter being somewhere in between. i have tried unsuccessfully to remove myself from FB, so i ended up locking it up. i'm more impressed by people who don't have a FB page than those who do, especially if some of them "befriend" everything that moves on line. i also respect other people's refusal to accept connections from people they don't really know in non-digital life. that's why i keep blocking some of my twitter followers or don't accept LinkedIn invites from total strangers and i'm very happy that my family stays out of it entirely.
http://twitter.com/#!/greg_not_so/status/58291578279694336
http://www.suicidemachine.org/
i have tweeted about my failure ("transcript" below).
first, i got a warning and then simply a denial.
greg_not_so
FB: Warning: Name changes are limited. Please use your real name or you may be blocked from making more changes in the future.>BLOCKED?
greg_not_so
Too late, future is here: "You must provide your full name."
greg_not_so
Your name change request has been denied by our systems. Please check that you filled out both a first and a last name and try again>court?
greg_not_so
it feels like i'm back into the future: 1984
is it because the movie flopped?
I also keep facebook seperated from my SAP related content. Most of my friends and family don't have any intrest in SAP so I don't want to create noise there.
If I would become active on facebook in terms of posting pictures of SAP events or pictures with fellow community members for example I would create a seperate account for that purpose.
I would do the same on twitter, to me it makes sense to keep business and non-business content seperated.
Kind regards
Tom
Somehow I keep them seperated but the friends/family who are interested in my business are connected to me in linkedin and follow what I'm doing in there.
So not posting business stuff on facebook doesn't actually mean I never talk about SAP to family and friends. They all know I'm into it (sometimes a bit too much perhaps).
Kind regards
Tom
BUT...
I heard a great story a person - nameless - posted some very negative things on FB about her job, and how everyone else was doing a bad job. Her boss in her words was horrible.
Well her friend list extended to her co-workers. Friends of friends of... Her co-workers were talking about her, and eventually her comments made it to her boss.
Well she came into work very made with the comment "I THOUGHT YOU WERE MY FRIENDS". I agree anything you write privately can eventually be broadcast publically.
So accept as friends? Why not? I would say be careful what you put out on the net. It's not as private as you would like to think it is.
Michelle
Peoople always feel so safe with email these days (as opposed to FB etc.) but remember Enron...all emails were eventually published on the web and it wasn't pretty 🙂
Thanks for the wonderful blog..
Just a thought..Why should we share our professional and personal stuffs in a single place..I understand professional relationships are always important.But why can't we keep it different..You have LinkedIn for Professional networking.
separating work and private life is definitely a choice and everybody has to make that call for themselves. While I often hear that social media is organized so differently from real life, I disagree. I think we recreate how we like to relate.
Thanks for commenting,
Natascha
Consider the following situation: your boss asks friendship on facebook, all your workmates are already friend with him. If you say no, you would be the only one in the office to refuse, if you say yes, your boss will lurk at the pictures posted by your mates on Monday morning.
With this security setting you can keep him in a sandbox, away from your personal area.
Happy Friday, Federico,
Natascha
Chris
Chris
great article.
This quote made me think in particular: "The notion of ‘pretending to be personal’ is important, and not just for Twitter." and "I can ‘pretend to be personal,’ without really expending too much emotional energy, or risking my family’s privacy". Is that who we are on social media? Is it the smart way?
I have to agree with "the older" students that I would not want all that personal information about my professor but cut to the chase. Enlightening that this seems to be a generational view.
One quote in the article is: "If it were me, and I were a teacher, I’d say just don’t do it. Don’t engage in social networking with students at all. The name says it all. It’s about social networking. Social. Those are not the kinds of relationships that teachers are supposed to have with students.”
We could have a whole new discussion on this article. Anybody game? 🙂
Cheers, love social media,
Natascha
Additionally I have not seen anything on FB which encourages rivalry amongst the online community there, nor publishing the results of "contests" which it sponsors with some monopoly money of sorts... 😉
Cheers,
Julius