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Author's profile photo Ryan Champlin

Zappos.com uses SAP to improve Data Quality

 Learn about how Zappos.com is using SAP BusinessObjects Data Services to improve their data quality and drive the ultimate customer experience.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WHY SAP SOLUTIONS WERE THE PERFECT FIT FOR ZAPPOS.COM

Featured Speakers:

Johnny Peretiatko
Sr. Director of Systems
Zappos.com

Kristin McMahon
Marketing Director
SAP 

Ken Kucera
Managing Principal
Solutions Workforce

 

 

 

 

 View Webcast 

 
 
 

IF THE SHOE FITS: IMPROVING DATA QUALITY TO CREATE THE ULTIMATE CUSTOMER EXPERIENCE
WHY SAP SOLUTIONS WERE THE PERFECT FIT FOR ZAPPOS.COM

View this on-demand Webcast to learn how this online shoe, clothing and handbag company leverages data quality processes to WOW its customers.

 

 

 

 

 View Webcast 

 
 

These days, every company is out to create more targeted and personalized interactions with its customers.  At the same time, they need to generate more business opportunities while maintaining—and even cutting—costs. To do both well, it takes targeted, accurate and timely data.

In this on-demand Webcast you’ll hear how Zappos.com enhances its existing customer data with simple data quality process improvements that:

  • Increase the speed and accuracy of customer orders
  • Transform customer data into actionable information
  • Increase customer satisfaction and loyalty
  • Drive new merchandising and marketing strategies
  • Leverage customer information beyond the sales transaction

 

 

 

 

 

 

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      2 Comments
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      Author's profile photo Ina Felsheim
      Ina Felsheim
      Great use case for the business value of data quality.
      Author's profile photo Ginger Gatling
      Ginger Gatling
      buying shoes from Zappos is a great experience - you get them so quickly and my order is always right - good to know DQ is part of that!